Droplet

What Droplet is

Droplet is a loyalty platform for restaurants, cafés, bars, and hotels, with guest enrollment, rewards, campaigns, and analytics. Guests can join by tapping an NFC coaster or scanning a QR code, without installing an app, and can use Apple Wallet or Google Wallet passes. The rules engine supports points, stamps, tiers, streaks, visit windows, spend thresholds, and item-level rules evaluated against live POS events. Its back office includes guest CRM, cohorts, visit frequency, basket shifts, and churn signals, alongside automated campaigns, churn triggers, and win-back flows. Droplet describes POS integrations, an open API, and webhooks, but says exact POS compatibility is confirmed during discovery. Groups can share rules, branding, and reporting or set them by location, including for franchise and multi-brand operations. Droplet says it is being built GDPR-first, stores only data needed by the programme, and allows customers to export their data at any time. Rollout is designed to bring one venue live within a week of a discovery call; larger groups may start with a pilot. Droplet plans to open to its first group of venues in 2026 and invites venues to join a waitlist for pricing and a walkthrough.