Downdetector
Downdetector collects and displays reports about service problems, helping consumers check status and enterprises see when customers report issues.
What Downdetector is
Downdetector collects and displays reports about service problems, helping consumers check status and enterprises see when customers report issues. It gathers user reports and monitors other online sources, flagging an incident when reports rise significantly above the average for that time of day over the previous six months. Monitored status is reevaluated continuously and updated every four minutes. The service says it covers over 36,000 services in 72 countries and processes tens of millions of problem reports each month. Consumers can use the free plan, which allows up to five favorites and outage notifications through the Speedtest app, subject to daily limits. Pro costs $13.99 a month and adds more favorites and notifications as well as ad-free access on web and in the Speedtest app. For organizations, Explorer offers a real-time multi-service dashboard, configurable alerts, geographic breakdowns and historical incident analysis. Communicate lets companies post status updates for impacted customers. Downdetector is available on Android, iOS, web and API; mobile access is also available in the Speedtest app.
Good
- Status updates refresh every four minutes
- Explorer combines multiple services, trends and issue sources
- Explorer provides geographic reporting and configurable alerts
- Historical Data supports trend and predictive analysis
- Available on Android, iOS, web and API
Watch out
- Free plan allows up to five favorites
- Free notifications are limited each day
- Pro costs $13.99 a month
Who it suits
It suits consumers who want to follow service outages and enterprises that need visibility into customer-reported problems. Explorer is aimed at NOC and customer care teams, including those in banking, gaming, communications, SaaS, streaming, cloud hosting and travel.
Verdict
Downdetector serves both outage-checking consumers and teams monitoring customer reports, with separate capabilities for enterprise use. The free plan has notification and favorites limits, while Pro is priced at $13.99 a month.
Plans and prices
From Downdetector's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Up to 5 favorites · Up to 3 outage notifications per day via the Speedtest app · 1 notification per favorite per day |
| Pro | $13.99 a month | Up to 10 favorites · Up to 10 outage notifications per day via the Speedtest app · 1 notification per favorite per day · Ad-free on web and Speedtest app |
| Enterprise | Priced on request | Continuous monitoring of up to 100 services · Custom alerts and incident management integrations · API access · AI-powered insights and root cause analysis · Up to 5 years of outage history |
The facts
Each one read from Downdetector's own pages, with the date it was checked.
What it does
- Alerts and integrations
- Explorer offers configurable alerts via email, RSS, push notifications, and API, with information such as impacted locations and ISPs.checked 11 Oct 2026
- Coverage
- Downdetector says it covers over 36,000 services in 72 countries and processes tens of millions of problem reports each month.checked 11 Oct 2026
- Customer communication
- Downdetector Communicate lets companies post customizable real-time status updates on their Downdetector page for impacted customers.checked 11 Oct 2026
- Explorer dashboard
- Downdetector Explorer provides a real-time dashboard with multiple services, trends, and issue sources in one view.checked 11 Oct 2026
- Geographic reporting
- Explorer provides geographic breakdowns showing where problem reports occur.checked 11 Oct 2026
- Historical analysis
- Historical Data supports trend analysis, competitive benchmarking, and predictive analytics using past incident reports.checked 11 Oct 2026
- Incident detection
- Downdetector reports an incident when problem reports are significantly higher than a baseline based on the average for that time of day over the previous six months.checked 11 Oct 2026
- Intended users
- Downdetector Explorer is aimed at NOC and customer care teams, with listed sectors including banking, gaming, communications, SaaS, streaming, cloud hosting, and travel.checked 11 Oct 2026
- Mobile access
- Downdetector is available in the Speedtest app.checked 11 Oct 2026
- Privacy and data use
- Ookla's privacy policy says Downdetector collects outage data including anonymous reports, comments, and social media posts, and licenses Downdetector data to business customers.checked 11 Oct 2026
- Purpose
- Downdetector collects and displays user reports about service issues so consumers can check service status and enterprises can see when customers report problems.checked 11 Oct 2026
- Report sources
- Downdetector collects user reports and monitors other online sources for service issues.checked 11 Oct 2026
- Security
- Ookla says it uses appropriate technical and organizational security measures to protect personal information from unlawful destruction, loss, alteration, misuse, or unauthorized access.checked 11 Oct 2026
- Status updates
- Downdetector continuously evaluates monitored service status and updates it every four minutes.checked 11 Oct 2026
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