Pingdom
Pingdom is a paid website and server monitoring service available through web, Android, iOS, and an API.
What Pingdom is
Pingdom is a paid website and server monitoring service available through web, Android, iOS, and an API. It combines synthetic monitoring with real user monitoring to show uptime, speed, and experience information. Uptime checks cover websites, applications, and servers from more than 100 servers worldwide. Page speed monitoring tests a page every 30 minutes and reports load time, requests, page size, and element-level performance. Synthetic checks can run registration, login, search, and shopping cart interactions. Real user monitoring organizes performance data by browser, device, and geographic location. Pingdom also provides SSL expiry alerts, server monitoring, public status pages, and reports. Incident notices can use email, SMS, push notifications, webhooks, Slack, PagerDuty, Opsgenie, VictorOps, or HipChat, with a second check before alerting. Pricing is available on request, with no free plan and a fully functional 30-day trial covering synthetic monitoring and RUM.
Good
- Checks systems from more than 100 worldwide servers
- Tests transactions such as login and checkout
- Reports page elements, requests, size, and load time
- Supports many alert channels and webhooks
- Includes public status pages in every plan
Watch out
- No free plan
- Pricing is available only on request
- Page speed checks run every 30 minutes
Who it suits
Pingdom suits digital marketers, web developers, and hosting providers needing uptime, speed, transaction, or real-user monitoring. It also fits teams that need many alert channels and public status pages.
Verdict
Pingdom combines broad uptime checks, synthetic transactions, page analysis, and real-user data in one service. Its paid, quote-based model and wide alert coverage suit organizations managing monitored web properties.
Plans and prices
From Pingdom's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Real User Monitoring | $16.50 a month | unlimited sites · unlimited users · shareable reports · performance filtering · 13-month data retention · annual payment |
| Synthetic Monitoring | $16.50 a month | transaction monitoring · page speed monitoring · uptime monitoring · email and SMS alerting · maintenance windows · public status pages and reports · unlimited users · annual payment |
| Real User Monitoring annual calculator | $198 a year | 100,000 RUM page views · annual payment |
| Synthetic Monitoring annual calculator | $198 a year | 10 uptime checks · 1 advanced check · 50 SMS alerts · annual payment |
| Enterprise | Priced on request | 500,000 to over 5 million pageviews per month |
The facts
Each one read from Pingdom's own pages, with the date it was checked.
What it does
- Alert channels
- Email,SMS,push notifications,Slack,PagerDuty,Opsgenie,VictorOps,HipChat,webhookschecked 19 Sep 2026
- Alerting
- Alerts can be delivered by email, SMS, push notification or connected incident-management applications.checked 15 Oct 2026
- Alerts
- Incident alerts can be sent by SMS, email, push notification, or webhook, and Pingdom performs a second check before alerting to filter false positives.checked 8 Oct 2026
- API scope
- The API is intended to automate most control-panel functionality, build custom applications and feed data warehouses.checked 15 Oct 2026
- API use
- The Pingdom API lets developers use performance insights within their existing systems or portals.checked 8 Oct 2026
- Authentication security
- Pingdom documents MFA for organizations and configurable session expiration, with a default 14-day session timeout.checked 15 Oct 2026
- Documentation
- The vendor links to API documentation, tutorials, a knowledge base, FAQs, guided tours and support-ticket submission.checked 15 Oct 2026
- False-positive reduction
- Pingdom says it double-checks an issue before sending an outage alert.checked 15 Oct 2026
- Integrations
- Native alert integrations named by Pingdom include Slack, VictorOps, Opsgenie and PagerDuty.checked 15 Oct 2026
- Intended users
- Pingdom describes use cases for digital marketers, web hosting providers, and web developers.checked 8 Oct 2026
- Limit: customer service
- Trustpilot complaints include unanswered sales requests and an account suspension after payment without a refund.checked 15 Oct 2026
- Limit: learning curve
- TechRadar identifies a learning curve despite its broad feature set.checked 15 Oct 2026
- Limit: support and maintenance
- A TrustRadius reviewer alleges no product updates since October 2021, very slow support responses and operational findings in an earlier SOC 2 review.checked 15 Oct 2026
- Notable news
- Pingdom announced it was joining SolarWinds on June 18, 2014, with founder Sam Nurmi describing the deal as a way to expand monitoring and performance products.checked 15 Oct 2026
- Page speed
- Page speed monitoring tests a page every 30 minutes and reports load time, requests, size, and element-level performance details.checked 8 Oct 2026
- Page-speed monitoring
- Page-speed tests expose element-level load metrics, timelines and filmstrip screenshots captured every 500 milliseconds.checked 15 Oct 2026
- Plugins and extensions
- Pingdom lists a RUM bookmarklet, a WordPress plugin for inserting the RUM snippet and a Slack plugin.checked 15 Oct 2026
- Praise: ease and reliability
- TrustRadius reviewers repeatedly praise simple setup, reliable uptime checks, fast alerts, historical reports, root-cause analysis and traceroutes.checked 15 Oct 2026
- Praise: feature completeness
- TechRadar highlights uptime, page-speed, transaction and RUM coverage, data-rich dashboards and many plan sizes.checked 15 Oct 2026
Money
- Free plan
- Nochecked 19 Sep 2026
Where it runs
- Limit: interface and mobile app
- TrustRadius reviewers mention a slow web interface and limited iOS functionality; another says the discontinued mobile app was missed.checked 15 Oct 2026
- Mobile-app status
- SolarWinds ended the iOS app on September 14, 2021 and the Android app on October 21, 2021, removing both from their stores and ending support.checked 15 Oct 2026
The company
- Maker identity
- LinkedIn lists Pingdom as an IT services and consulting company with 11–50 employees, headquartered in Austin, Texas, founded in 2007.checked 15 Oct 2026
- Owner and acquisition
- SolarWinds acquired Pingdom AB in June 2014 for approximately $67 million in cash according to its SEC filing.checked 15 Oct 2026
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