Disputed.ai
Disputed.ai is a chargeback intelligence platform designed for medium to large-scale enterprise fraud teams.
What Disputed.ai is
Disputed.ai is a chargeback intelligence platform designed for medium to large-scale enterprise fraud teams. It helps teams choose which disputes to contest, investigate why disputes are being lost, and identify upstream product or policy changes that could reduce chargebacks. It can also surface patterns of coordinated abuse across disputes, identities, and payment cards. Case tools include a queue ordered by deadline and model confidence, evidence packages drafted before a case is opened, and a root-cause panel. Users can inspect each decision with its case and override it. The platform is available through headless API and MCP access, self-managed tooling, or a fully managed service. It describes processor integrations that synchronize disputes, evidence, and outcomes; the listed processors include Stripe, Adyen, PayPal, Braintree, and Chase. Disputed states that it is SOC 2 Type II certified and GDPR-ready, with TLS 1.3 encryption in transit and AES-256 at rest. Pricing is available on request, with a fixed platform fee plus per-dispute pricing.
Good
- Queue sorted by deadline and model confidence
- Evidence packages drafted before a case opens
- Users can inspect and override decisions
- Offers API, MCP, self-managed, and managed access
- SAML 2.0 or OIDC single sign-on
Watch out
- Pricing requires a request
- Pricing combines a platform fee and per-dispute charges
- Designed for medium to large-scale enterprise fraud teams
Who it suits
Disputed.ai is aimed at fraud teams at large merchants, marketplaces, and SaaS platforms. It may fit teams seeking dispute analysis, evidence preparation, and visibility into potential abuse patterns.
Verdict
Disputed.ai combines dispute selection, case preparation, and analysis of possible causes and abuse patterns. Buyers should confirm processor fit and request a proposal to understand the pricing.
Plans and prices
From Disputed.ai's own pricing page, checked 9 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | Priced on request | For medium to large-scale enterprise fraud teams · Fixed platform fee plus per-dispute pricing; contact for a proposal. |
The facts
Each one read from Disputed.ai's own pages, with the date it was checked.
What it does
- Abuse detection
- The platform surfaces patterns of organized abuse across disputes, identities, and payment cards.checked 9 Oct 2001
- Access controls
- Disputed describes granular role-based permissions and SSO via SAML 2.0 or OIDC, including Okta, Azure AD, and Google Workspace.checked 9 Oct 2001
- Case tools
- The product page describes a dispute queue sorted by deadline and model confidence, evidence packages drafted before a case is opened, and a root-cause panel.checked 9 Oct 2001
- Deployment
- Disputed offers headless API and MCP access, self-managed tooling, and a fully managed service.checked 9 Oct 2001
- Dispute analysis
- The platform helps teams identify which disputes to fight and why they are losing disputes they should be winning.checked 9 Oct 2001
- Encryption
- The site says data is encrypted in transit with TLS 1.3 and at rest with AES-256, with keys rotated quarterly.checked 9 Oct 2001
- Integrations
- Disputed describes integrations with payment processors that synchronize disputes, evidence, and outcomes, but does not name specific processors on the page.checked 9 Oct 2001
- Intended customers
- The company says its platform is designed for large merchants, marketplaces, and SaaS platforms.checked 9 Oct 2001
- Prevention
- Disputed analyzes upstream product and policy changes that could prevent chargebacks.checked 9 Oct 2001
- Purpose
- Disputed is a chargeback intelligence platform for medium to large-scale enterprise fraud teams.checked 9 Oct 2001
- Security
- The site states that Disputed is SOC 2 Type II certified and GDPR-ready.checked 9 Oct 2001
- Service level
- The site states a contractual 99.9% uptime SLA and 24/7 on-call engineering coverage.checked 9 Oct 2001
- Support
- Disputed says it responds to contact inquiries within one business day.checked 9 Oct 2001
- Transparency
- Disputed says users can see each decision alongside its case and override it.checked 9 Oct 2001
The company
- Headquarters
- Portland, Oregonchecked 28 Sep 2001
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