Chargebacks911
Chargebacks911 provides merchants with chargeback prevention, dispute response and revenue recovery through web and API services.
What Chargebacks911 is
Chargebacks911 provides merchants with chargeback prevention, dispute response and revenue recovery through web and API services. Its approach pairs prevention with representment of invalid chargebacks, while Intelligent Source Detection identifies the origin of disputes to help merchants address underlying causes. Listed tools include onboarding audits, refund-based prevention alerts, data-based prevention inquiries, dispute alerts and an evidence builder. Merchants can use customizable reports, month-to-date statistics and Error, Risk and Threat notifications. The platform offers an API and connectors including Shopify, Square, Toast POS, Clover and BigCommerce; listed processor integrations also include WooCommerce and Stripe. The company says most integrations can be set up within 15 minutes using a guided wizard, while complex custom integrations may take 1–3 business days. It describes its tools as data-secure and compliant with PCI 1 and SOC 2-level requirements. Only essential transaction and customer data is shared, with encrypted transmission. Pricing is customized and available on request.
Good
- Combines prevention with representment of invalid chargebacks
- Identifies chargeback sources
- Offers customizable reporting and risk notifications
- Lists connectors including Shopify and BigCommerce
- API supports custom-built solutions
Watch out
- Pricing is available only on request
- Complex custom integrations may take 1–3 business days
- Supports Visa and Mastercard card networks
Who it suits
It suits merchants seeking help with chargeback prevention and dispute response, across industries and business sizes. Its API and integration options may fit businesses that need to connect existing tools.
Verdict
Chargebacks911 combines prevention, dispute response and recovery tools with reporting and a broad set of integrations. Prospective customers need to request pricing and can request a demo through the company.
Plans and prices
From Chargebacks911's own pricing page, checked 15 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | Priced on request | Pricing shown by Software Advice; detailed inclusions require a quote · Per feature |
| Customized, performance-based solutions | Priced on request | Customized to company needs · cost-effective pricing scale · performance-based ROI guarantee |
| Custom Chargebacks911 solution | Priced on request | Prevention and representment services · ROI guarantee · Custom integrations · Customized, scalable pricing; performance-based option charges only when revenue is recovered |
The facts
Each one read from Chargebacks911's own pages, with the date it was checked.
What it does
- Affiliate Fraud Shield
- Affiliate Fraud Shield is marketed as a tool to reduce affiliate-program risk while improving revenue.checked 15 Oct 2001
- Alerts
- Customers can use Ethoca Alerts, Verifi CDRN and Chargebacks911's proprietary alert network to intercept disputes before chargebacks.checked 15 Oct 2001
- API credentials and environments
- An UltraCart integration requires Chargebacks911 API username, password and either sandbox or production environment credentials.checked 15 Oct 2001
- Custom API
- The company advertises a robust API for custom-built integrations.checked 15 Oct 2001
- Data handling
- The connector FAQ says only essential transaction and customer data is shared and that transmission is encrypted and GDPR/PCI compliant.checked 4 Oct 2001
- Documentation
- Chargebacks911 publishes a large knowledge-guide library covering chargeback rules, fraud types, payment networks and merchant procedures.checked 15 Oct 2001
- Error-Risk-Threat notifications
- ERT notifications flag merchant-error liabilities and provide recommended corrective actions.checked 15 Oct 2001
- Government criticism
- The FTC and Florida alleged deceptive practices intended to hinder consumers' credit-card disputes; a settlement restricted work with certain high-risk clients and deceptive tactics.checked 15 Oct 2001
- Integration effort
- The connector FAQ says guided integrations are usually live within 15 minutes, while complex custom integrations can take one to three business days.checked 15 Oct 2001
- Integrations
- Chargebacks911 says it connects with hundreds of technologies and lists one-click connectors including Shopify, Square, Toast, Clover, BigCommerce and WooCommerce.checked 15 Oct 2001
- Integration setup
- The company says most integrations go live within 15 minutes using its guided setup wizard, while complex custom integrations may take 1–3 business days.checked 4 Oct 2001
- Intelligent Source Detection
- Intelligent Source Detection uses transaction-level analysis, machine learning and human expertise to identify the underlying trigger of a chargeback.checked 15 Oct 2001
- Legal entity and founders
- Crunchbase identifies the legal name as Global e-Services, LLC, a Global Risk Technologies subsidiary founded by Gary Cardone and Monica Eaton-Cardone.checked 15 Oct 2001
- Limit: Capterra complaints
- One Capterra reviewer alleged overcharging and refusal to refund; another said VMPI details were unavailable in the product and had to be supplied weekly by an account manager.checked 15 Oct 2001
- Limit: Trustpilot exit process
- A Trustpilot reviewer reported an incomplete unenrollment process that left the business unable to move to another prevention provider.checked 15 Oct 2001
- Merchant compliance review
- A 106-point merchant compliance review is offered to identify procedural and policy errors that can cause chargebacks.checked 15 Oct 2001
- Named connectors
- The connector page lists Shopify, Square, Toast POS, Clover and BigCommerce among its one-click connectors.checked 4 Oct 2001
- Notable news
- LinkedIn reported on October 14, 2026 that Brad Wiskirchen was appointed Chief Commercial Officer of Chargebacks911 and CEO of sister company Fi911 to support expansion and acquisitions.checked 15 Oct 2001
- Other features
- The merchant solutions page lists onboarding audits, refund-based prevention alerts and data-based prevention inquiries.checked 4 Oct 2001
- Performance guarantee
- The company advertises an ROI guarantee tied to performance.checked 4 Oct 2001
- Praise: centralized workflow
- G2 reviewers praise keeping chargeback cases and related information in one centralized platform and integrating it with internal systems.checked 15 Oct 2001
- Praise: support and usability
- G2 reviewers repeatedly describe responsive support, thorough explanations and a portal that is straightforward to use.checked 15 Oct 2001
The company
- Company profile
- LinkedIn lists Chargebacks911 as a privately held financial-services company founded in 2012 with 201–500 employees and headquarters in Clearwater, Florida.checked 15 Oct 2001
- Founded
- 2011checked 28 Sep 2001
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