SecureShieldPay
SecureShieldPay combines fraud prevention, dispute representment, and revenue recovery in a chargeback management platform.
What SecureShieldPay is
SecureShieldPay combines fraud prevention, dispute representment, and revenue recovery in a chargeback management platform. Its analytics module takes in dispute data from more than 50 processors and supports loss analysis by merchant ID, reason code, BIN range, geography, and product SKU. AI drafts rebuttal letters and assembles evidence, then a certified specialist reviews and approves each filing. The service coordinates Visa RDR, Ethoca Alerts, and Mastercard CDRN, with rules for deciding when to refund or contest a dispute. Listed integrations cover payment services, card networks, and commerce platforms including Stripe, Adyen, PayPal, Shopify, and WooCommerce. CSV or SFTP feeds are available for legacy processors. The company states that data is encrypted at rest and in transit, with role-based access and audit logging, and says it maintains SOC 2 Type II and PCI DSS Level 1 controls. Starter costs $299 per month for up to 200 disputes and two processors, plus a 12% success fee on recovered funds. The service is subscription-based and does not guarantee specific dispute outcomes; a free trial is available.
Good
- AI drafts rebuttals and attaches evidence.
- A certified specialist reviews and signs off before filing.
- Coordinates Visa RDR, Ethoca Alerts, and Mastercard CDRN.
- Starter includes up to 200 disputes per month.
- A free trial is available.
Watch out
- Starter is $299 per month plus a 12% success fee.
- Starter connects only two processors.
- Specific dispute outcomes are not guaranteed.
- No free plan is offered.
Who it suits
Starter is described for small direct-to-consumer brands, Growth for scaling merchants, and Enterprise for high-volume teams. It may suit merchants seeking automated evidence preparation with specialist review before filing.
Verdict
SecureShieldPay combines dispute analytics, resolution workflows, and reviewed representment. Compare the included case and processor limits with your needs, and account for the success fee on recovered funds.
Plans and prices
From SecureShieldPay's own pricing page, checked 30 Sep 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $299 a month | Up to 200 disputes / month · Connect 2 processors · Auto-evidence and AI-drafted rebuttals · Email + chat support · 12% success fee on funds recovered · Monthly |
| Growth | $899 a month | Up to 1,500 disputes / month · Unlimited processors · Ethoca / RDR · Specialist QA on every filing · Slack + dedicated CSM · 12% success fee on funds recovered · Monthly |
| Starter | $2,868 a year | Up to 200 disputes / month · Connect 2 processors · Auto-evidence and AI-drafted rebuttals · Email + chat support · 12% success fee on funds recovered · $2,868.00 per year (= $239.00/month, billed annually) |
| Growth | $8,628 a year | Up to 1,500 disputes / month · Unlimited processors · Ethoca / RDR · Specialist QA on every filing · Slack + dedicated CSM · 12% success fee on funds recovered · $8,628.00 per year (= $719.00/month, billed annually) |
| Enterprise | Priced on request | Unlimited disputes and MIDs · Custom playbooks · Data residency, SSO and audit logs · 24/7 support · 12% success fee on funds recovered · Tailored to your volume |
The facts
Each one read from SecureShieldPay's own pages, with the date it was checked.
What it does
- Analytics
- Its analytics module ingests dispute data from 50+ processors and supports loss analysis by MID, reason code, BIN range, geography and product SKU.checked 30 Sep 2001
- Compliance
- The company says it maintains SOC 2 Type II and PCI DSS Level 1 controls.checked 30 Sep 2001
- Integrations
- The product page lists Stripe, Adyen, PayPal, Square, Klarna, Visa, Mastercard, American Express, Discover, Shopify, WooCommerce and BigCommerce integrations.checked 30 Sep 2001
- Legacy processor support
- The homepage says it can ingest CSV or SFTP feeds for legacy processors.checked 30 Sep 2001
- Onboarding
- The homepage says most merchants are fully live within 24–72 hours, including processor connections, evidence templates and team training.checked 30 Sep 2001
- Product
- SecureShieldPay combines fraud prevention, dispute representment and revenue recovery in an AI-native chargeback management platform.checked 30 Sep 2001
- Rapid resolution
- The service orchestrates Visa RDR, Ethoca Alerts and Mastercard CDRN, with rules for refund-versus-fight decisions.checked 30 Sep 2001
- Representment
- AI drafts rebuttal letters and attaches evidence, with a certified specialist reviewing and signing off before filing.checked 30 Sep 2001
- Security
- The privacy policy states that data is encrypted at rest with AES-256 and in transit with TLS 1.3, with role-based access controls and audit logging.checked 30 Sep 2001
- Support
- Starter includes email and chat support, Growth includes Slack and a dedicated CSM, and Enterprise includes 24/7 support.checked 30 Sep 2001
- Usage terms
- The terms state that the service is provided on a subscription basis with optional success-based fees and that it does not warrant specific dispute outcomes.checked 30 Sep 2001
- Who it is for
- The company describes Starter as for small DTC brands, Growth for scaling merchants and Enterprise for high-volume teams.checked 30 Sep 2001
The company
- Founded
- 2022checked 28 Sep 2001
- Headquarters
- New York, New York, United Stateschecked 28 Sep 2001
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