CustomerHero

What it does

AI insights

CustomerHero says its text analytics categorizes feedback by topic and emotion and that sensitive data does not reach external systems or AI models.checked 4 Oct 2026

Analytics

Its metrics include NPS, CSAT, CES, Google Reviews, employee NPS, and Net Satisfaction.checked 4 Oct 2026

Audience

The platform is designed for companies of any size and industry.checked 4 Oct 2026

Branding and security

The platform supports custom branding, white-label communications, and feedback requests hosted on a dedicated domain with SSL encryption.checked 4 Oct 2026

Dashboards

The platform offers real-time, multilevel dashboards with custom views and role-based access.checked 4 Oct 2026

Feedback channels

CustomerHero describes its approach as omnichannel, collecting feedback across online, in-store, and other touchpoints.checked 4 Oct 2026

Implementation

CustomerHero offers discovery, tailored platform setup, ongoing monitoring, and optimization as part of its implementation process.checked 4 Oct 2026

Integrations

CustomerHero says it supports integration with existing systems via API, sFTP, or webhook.checked 4 Oct 2026

Pricing

The opened maker pages direct visitors to talk with sales or request a demo and do not state plan prices.checked 4 Oct 2026

Product

CustomerHero is a software-with-a-service solution for building Voice of Customer programs that collect, analyze, and act on feedback.checked 4 Oct 2026

Security and compliance

CustomerHero states that it adheres to ISO 27001 and GDPR and uses enterprise-grade encryption and security protocols.checked 4 Oct 2026

Support

Each client is assigned a dedicated account manager who provides support by chat, email, and phone.checked 4 Oct 2026