Communitrak
Communitrak is an HOA management platform for self-managed communities and volunteer boards.
What Communitrak is
Communitrak is an HOA management platform for self-managed communities and volunteer boards. It combines resident records, online dues, communications, documents, requests, violations, forms, polls, a community website, and amenity reservations. Residents can pay by card or ACH, use automatic payments, and review listed processing fees of 4.5% for cards and 2.4% for ACH. The service includes five community-wide SMS messages per month, with additional messages priced at $2 each. Its listed Communitrak plan costs $249 a month for 501–1,000 properties, unlimited residents, board members, and committees, and 5 GB of cloud storage. Annual billing is offered with 10% savings. Communitrak runs on web, Android, and iOS. An optional access-control add-on links supported entry points to resident records and supports NFC cards, key fobs, smartphones, and Apple Watch access. Each community receives a dedicated account manager, chat or email support, and help-center access.
Good
- Resident records and online dues in one platform
- Card, ACH, and automatic payment options
- Community website and amenity reservations included
- Web, Android, and iOS access
- Dedicated account manager for each community
Watch out
- No free plan
- Additional SMS messages cost $2 each
- Card processing fee listed at 4.5%
- Access-control hardware and credentials cost extra
Who it suits
It suits self-managed communities and volunteer boards needing resident, payment, communication, document, and amenity tools. Android, iOS, and web access support residents and board members across devices.
Verdict
Communitrak brings HOA records, payments, communication, documents, and reservations together for self-managed communities. Its paid structure, SMS limits, and optional access-control costs should be considered alongside the broad platform coverage.
Plans and prices
From Communitrak's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Communitrak Access additional door | $29 a month | additional doors beyond the first · $29/mo each |
| 1–50 properties | $49 a month | up to 50 properties · unlimited residents, board members and committees · $49/mo; annual option $588/year |
| Communitrak Access first door or gate | $69 a month | includes cloud controller · hardware and cards/fobs extra · $69/mo |
| Access Control add-on | $69 a month | Includes cloud controller · hardware and access credentials cost extra · First door or gate; additional doors are $29/mo each. |
| 51–150 properties | $99 a month | up to 150 properties · all standard features · $99/mo |
| 151–300 properties | $149 a month | up to 300 properties · all standard features · $149/mo |
| 301–500 properties | $199 a month | up to 500 properties · all standard features · $199/mo |
| Communitrak | $249 a month | 501–1,000 properties · unlimited residents, board members, and committees · 5 community-wide SMS messages/month, then $2 per message · 5 GB cloud storage · Monthly; annual billing is also offered with 10% savings. |
| 501–1,000 properties | $249 a month | up to 1,000 properties · all standard features · $249/mo |
The facts
Each one read from Communitrak's own pages, with the date it was checked.
What it does
- Access control
- The optional Communitrak Access add-on connects gates and doors to resident records and supports NFC cards, key fobs, phones, Apple Watch, schedules and entry logs.checked 15 Oct 2026
- Amenity reservations
- Residents can reserve facilities by time slot or capacity while the system collects reservation fees and refundable deposits.checked 15 Oct 2026
- API availability
- A public api.communitrak.com endpoint exists, but the opened page exposes only a Communitrak heading and no visible reference documentation or SDK information.checked 15 Oct 2026
- Architectural requests
- Owners can submit architectural requests for committee review and voting.checked 15 Oct 2026
- Capterra deployment listing
- Capterra lists deployment on web, Android and iPhone/iPad, with live online training and documentation available.checked 15 Oct 2026
- Classifieds
- Communities can list local vendors, collect neighbor reviews and sell sponsored listings with scheduled dates.checked 15 Oct 2026
- Core tools
- The platform includes resident records, online dues, communications, documents, requests and violations, forms and polls, a community website, and amenity reservations.checked 8 Oct 2026
- Data retention limitation
- Community governance, compliance, financial and communication records can remain after account closure because the HOA controls those records.checked 15 Oct 2026
- Documentation
- The help center contains guides for onboarding, members, financials, bulletin boards, calendars, articles, amenities, alerts, messages, files, forms, requests, pets, parking, access control, classifieds and websites.checked 15 Oct 2026
- Document sharing
- The service provides a 5 GB cloud file area with folders, role-based access and public or login-required links.checked 15 Oct 2026
- Forms and polls
- Communities can build custom forms, collect service requests, run polls and conduct trackable elections.checked 15 Oct 2026
- Infrastructure
- The maker lists DigitalOcean for application and data hosting and Cloudflare for network security, including DDoS protection and a web application firewall.checked 8 Oct 2026
- Integrations
- Capterra lists Stripe for payments, Twilio for SMS or voice and Lob for mailing and address services.checked 15 Oct 2026
- Integrations and providers
- The published subprocessor list includes Stripe, Twilio, Anthropic, Mapbox, Gleap, and Pusher for payments, messaging, AI text features, maps, support, and push notifications.checked 8 Oct 2026
- Limit: adoption and payments
- Capterra reviews mention difficulty getting members to sign up voluntarily, a prior page-loading problem and a requested auto-draft capability that was missing at review time.checked 15 Oct 2026
- Limit: forms workflow
- One Capterra reviewer says form management is cumbersome because file names must be retyped during drag-and-drop.checked 15 Oct 2026
- Messaging
- Boards can send unlimited email plus SMS alerts, bulletin-board posts and mobile push notifications.checked 15 Oct 2026
The company
- Company founding
- Communitrak says it has served self-managed communities since 2015.checked 15 Oct 2026
- Company history
- The company says it has served self-managed communities since 2015.checked 8 Oct 2026
- Company legal name
- The privacy policy identifies the maker as Communitrak LLC, doing business as Communitrak.checked 15 Oct 2026
- Founded
- 2015checked 28 Sep 2026
- Headquarters and founded year
- CB Insights lists Communitrak as founded in 2015 and headquartered in Greenville, South Carolina.checked 15 Oct 2026
Money
- Free trial
- New communities can use the 30-day free trial without a credit card and may cancel anytime.checked 8 Oct 2026
Where it runs
- iOS installation
- On iPhone and iPad, Communitrak is installed from Safari as a home-screen progressive web app rather than downloaded from the App Store.checked 15 Oct 2026
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