CloudCall
CloudCall is a unified communications platform that captures calls and other communications and stores them in CRM records.
What CloudCall is
CloudCall is a unified communications platform that captures calls and other communications and stores them in CRM records. It is aimed at businesses using CRMs in staffing and recruiting. The o1 plans include voice calling and SMS, with destinations and message allowances varying by tier. Listed call tools include click-to-call, screen pops, voicemail drop, local presence, power dialing and real-time coaching.
CloudCall lists integrations with Bullhorn, Salesforce, Tracker, Vincere, LaborEdge and JobDiva. Pro and Advanced plans include AI-powered call summaries; Advanced lists CRM-synced summaries. Users can also add, import or upload contacts in Softphone or Workspace, with or without a CRM. Apps are available for Mac, Windows, iOS and Android, alongside a Chrome extension for click-to-call and click-to-SMS.
Good
- Integrates with Bullhorn, Salesforce and other listed CRMs
- Includes click-to-call, power dialing and call coaching
- Supports contact management with or without a CRM
- Apps cover Mac, Windows, iOS and Android
- Maker states ISO/IEC 27001 certification
Watch out
- Small businesses have a five-user seat minimum
- Seat reductions and downgrades wait until contract renewal
- Starter includes 250 SMS per user per month
- Call storage varies from three to twelve months by tier
Who it suits
CloudCall suits staffing and recruiting businesses that use a CRM and want calls and communications captured in CRM records. Its device apps and Chrome extension support teams working across the listed platforms.
Verdict
CloudCall brings calling and messaging tools together with CRM integrations and contact management. Check the plan's calling destinations, SMS allowance and seat terms before choosing a tier.
Plans and prices
From CloudCall's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| o1 Starter | $20 a month | 250 SMS · unlimited local/regional calling to UK and Ireland · 3 months call storage · 5-user seat minimum · per user/month |
| o1 Pro | $33 a month | 500 SMS · calling to UK, Ireland + 13 countries · 6 months call storage · 5-user seat minimum · per user/month |
| o1 Advanced | $45 a month | 750 SMS · calling to +25 countries · 12 months call storage · 5-user seat minimum · per user/month |
The facts
Each one read from CloudCall's own pages, with the date it was checked.
What it does
- AI summaries
- Pro and Advanced plans include AI-powered call summaries, with CRM-synced summaries listed for Advanced.checked 29 Sep 2026
- Audience
- CloudCall says it is dedicated to businesses using CRMs in the staffing and recruiting industry.checked 29 Sep 2026
- Calling and messaging
- The o1 plans include voice calling and SMS, with calling destinations and SMS allowances varying by tier.checked 29 Sep 2026
- Call tools
- Listed capabilities include click-to-call, screen pops, voicemail drop, local presence, power dialing and real-time call coaching.checked 29 Sep 2026
- CRM integrations
- The maker lists integrations including Bullhorn, Salesforce, Tracker, Vincere, LaborEdge and JobDiva.checked 29 Sep 2026
- Independent contact management
- CloudCall o1 supports adding, importing or uploading contacts in its Softphone or Workspace, with or without a CRM.checked 29 Sep 2026
- Paid from
- 15checked 21 Sep 2026
- Product
- CloudCall is a unified communications platform that captures calls and other communications and saves them into CRM records.checked 29 Sep 2026
- Security
- CloudCall states it is ISO/IEC 27001 certified and describes security protocols to safeguard business and customer data.checked 29 Sep 2026
- Support
- CloudCall support is reachable by ticket, email or phone, with regional weekday support hours published for Australia, UK/EMA and US/Canada.checked 29 Sep 2026
The company
- Founded
- 2012checked 28 Sep 2026
Money
- Free plan
- Nochecked 21 Sep 2026
- Plan changes
- Seats can be added anytime, while seat reductions and downgrades are available only at contract renewal.checked 29 Sep 2026
- Plan constraint
- The pricing FAQ says a 5-user seat minimum applies for small businesses.checked 29 Sep 2026
Where it runs
- Supported devices
- CloudCall o1 offers apps for Mac, Windows, iOS and Android, plus a Chrome extension for click-to-call and click-to-SMS.checked 29 Sep 2026
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