Chat Data
Chat Data is an AI agent platform for customer-support chatbots and live chat.
What Chat Data is
Chat Data is an AI agent platform for customer-support chatbots and live chat. Teams can build agents from documents or site content and deploy them through a website widget or API. Training inputs include uploaded data, Google Drive, Notion, YouTube, video, and audio. Supported chat channels include websites, WhatsApp, Slack, Messenger, Instagram, Telegram, Discord, and LINE, with handoff to human agents. The platform also supports real-time voice mode and customized voices from ElevenLabs. It lists 834 built-in MCP apps with more than 10,000 tools, as well as integrations including Zendesk, Shopify, WordPress, Zapier, and others. The REST API requires bearer-token authentication and is limited to 600 requests per minute. Chat Data says it detects and anonymizes personally identifiable information before sending it to language models, then restores original values in replies. It states that it is SOC 2 Type I and Type II certified and GDPR compliant.
Good
- Free plan includes 100 message credits monthly.
- Agents can use documents and site content.
- Supports multiple chat channels and human handoff.
- Lists more than 10,000 MCP tools.
- Offers real-time voice mode.
Watch out
- Entry plan is $15.83 a month, billed annually.
- Free plan has 100 message credits monthly.
- REST API is limited to 600 requests per minute.
Who it suits
It suits professional teams that want AI customer-support agents using their own documents or site content, with multiple messaging channels and human handoff. The Free plan may suit users with modest monthly message needs.
Verdict
Chat Data combines knowledge-based agents with multichannel chat and human handoff, plus voice and API options. Check its plan limits and annual billing terms against the volume and channels your team needs.
Plans and prices
From Chat Data's own pricing page, checked 28 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 100 message credits/month · 1.6M training characters/month · 100 scraped pages/month · 1 AI agent · 400K chatbot characters · 1 AI action/chatbot |
| Entry | $15.83 a month | 2,000 message credits/month · 88M training characters/month · 1,500 scraped pages/month · 2 AI agents · 33M chatbot characters · 5 team members · billed annually |
| Standard | $82.50 a month | 10,000 message credits/month · 220M training characters/month · 7,500 scraped pages/month · 7 AI agents · 44M chatbot characters · 20 team members · 2.5GB blob storage · billed annually |
| Professional | $332.50 a month | 40,000 message credits/month · 440M training characters/month · 24,000 scraped pages/month · 20 AI agents · 55M chatbot characters · 1,000 team members · 10GB blob storage · billed annually |
| Enterprise | Priced on request | Use your own server/database or obtain a dedicated chatbot management page |
The facts
Each one read from Chat Data's own pages, with the date it was checked.
What it does
- AI bot generation
- Yeschecked 22 Sep 2026
- API
- The REST API requires bearer-token authentication and enforces a rate limit of 600 requests per minute.checked 28 Sep 2026
- Audience
- The Terms say the service is intended for professional entities to facilitate their business operations.checked 28 Sep 2026
- Channels
- Chat Data supports website chat, WhatsApp, Slack, Messenger, Instagram, Telegram, Discord and LINE with live handoff to human agents.checked 28 Sep 2026
- Data residency
- The DPA states that conversation and training data are stored in Switzerland, with primary infrastructure on Oracle Cloud and blob storage on Azure in Switzerland.checked 28 Sep 2026
- Data training
- Agents can be trained with uploaded data, Google Drive, Notion, YouTube, video and audio inputs.checked 28 Sep 2026
- Deployment channels
- multichannelchecked 22 Sep 2026
- HIPAA
- A HIPAA Business Associate Agreement is available for customers on the Standard plan or above.checked 28 Sep 2026
- Human handoff
- Yeschecked 22 Sep 2026
- Included conversations
- 2000checked 22 Sep 2026
- Knowledge-base answers
- Yeschecked 22 Sep 2026
- MCP integrations
- The platform lists 834 built-in MCP apps providing more than 10,000 tools.checked 28 Sep 2026
- Paid from
- 15.83checked 22 Sep 2026
- PII protection
- Chat Data says it automatically detects and anonymizes personally identifiable information before sending it to LLM models, then restores original values in responses.checked 28 Sep 2026
- Product
- Chat Data is an AI agent platform for customer-support chatbots and live chat on websites, built from documents or site content and deployable through a chat widget or API.checked 28 Sep 2026
- Retention limits
- The pricing page lists conversation-history retention of 0.5 years for Free, 1 year for Entry, 3 years for Standard and 5 years for Professional.checked 28 Sep 2026
- Security certifications
- Chat Data states that it is SOC 2 Type I and Type II certified and GDPR compliant.checked 28 Sep 2026
- Third-party integrations
- Listed integrations include Discord, Slack, Telegram, WhatsApp, Messenger, Instagram, Line, Zapier, Make, Zendesk, WordPress, Shopify, PrestaShop, WooCommerce, Shopware and Magento.checked 28 Sep 2026
- Visual flow builder
- Yeschecked 22 Sep 2026
- Voice
- The platform supports real-time voice mode and customized voices from ElevenLabs.checked 28 Sep 2026
Money
- Free plan
- Yeschecked 22 Sep 2026
Alternatives to Chat Data
- 1
Voiceflow
Free planAndroidiOSWebAPI9.0From $972 a year - 2
Chatbase
Free planAndroidiOSWebAPI8.9From $40 a month - 3
AiSensy
Free planAndroidiOSWebAPI8.8Free plan - 4
Microsoft Copilot
Free planAndroidiOSWebWindows8.7From $99.99 a year - 5
Rasa
Free planOpen sourceWebAPILinuxmacOS8.6Free plan - 6
Yellow.ai
Free planAndroidiOSWebAPI8.6Free plan