CareVoyant

Overview

CareVoyant is a cloud-based platform for home care agencies that brings operational and clinical work into one system. It covers intake, authorizations, scheduling, documentation, electronic visit verification (EVV), billing, and payroll. Agencies can manage private duty nursing, non-medical personal care, home- and community-based services (HCBS), home health, and pediatric home care through a shared system, with services attached to one patient record and each employee represented by one employee record.

The breadth of its service types and workflows is central to CareVoyant’s design. Rather than treating each care line as an isolated operation, it connects staffing, care delivery, and financial processes across them. That scope is relevant to agencies with multiple services, locations, or states, particularly those managing complex billing or customized workflows.

Key features

Scheduling and workforce coordination

Scheduling can be viewed by hour, shift, or visit, and supports split shifts, shift offers, differentials, and overtime. Staff matching can take distance, availability, skills, and patient preferences into account. Availability management and a caregiver mobile app are listed capabilities, while the employee portal can be used on iOS and Android phones.

Clinical documentation and EVV

Clinical tools include point-of-care documentation, OASIS, eMAR, eTAR, and electronic care flow sheets. Alerts can flag missed medications, treatments, interventions, or measurements. CareVoyant also supports EVV, with an interface listing Sandata, HHAeXchange, Netsmart, Tellus, CareBridge, and state-designated aggregators.

Billing, payroll, and accounting

Billing covers Medicare, Medicaid, insurance, and private pay. Claims can be prepared in 1500 or UB formats, or as paper invoices, and a configurable claim scrubber is available. Payroll interfaces include ADP, Paychex, QuickBooks, GP Dynamics, and earned wage access providers. A general ledger interface transfers entries to accounting software, with account mapping available by service, location, and payer.

Portals, reports, and support

A client portal is listed, and the product page describes family and employee portals as HIPAA compliant and secure. Families can use CV Secure Messaging, which is also described as HIPAA compliant. Reports can be scheduled for selected users and saved as PDF, CSV, Excel, TIFF, or XML files. Phone support is available Monday through Friday, 7:00 AM–6:00 PM CST; the support portal and knowledge base are available 24/7.

Pricing

CareVoyant is paid software, but pricing is not published. The CareVoyant Home Care Software plan has no listed price; contact CareVoyant for a demo and pricing details. The company offers a free demo through its sales team. A free software plan or trial duration is not stated.

Platforms

CareVoyant is listed for Android, iOS, and the web. Its employee portal is specifically described as usable on iOS and Android phones.

Who it's for

CareVoyant describes its intended fit as multi-service, multi-state, and mid-size to enterprise home care agencies. Its combination of care documentation, scheduling, EVV, billing, and payroll may suit organizations coordinating several kinds of care or handling multiple locations, complex billing, and customized workflows. Agencies seeking a simpler, narrowly focused system may want to compare options in Home Care Scheduling Software before deciding whether this broad platform matches their needs.

Pros and cons

• Pros: One system supports several home care service lines and consolidates patient and employee records.
• Pros: Scheduling, clinical documentation, EVV, billing, payroll, and accounting interfaces cover interconnected agency workflows.
• Pros: Multiple claim formats, configurable claim scrubbing, and account mapping by service, location, and payer support varied billing arrangements.
• Cons: Pricing is not published, so agencies must contact the company to learn the cost.
• Cons: The available information does not state a free plan or trial duration.

Alternatives

Agencies comparing systems for home care operations can consider HHAeXchange, ANKOTA, Birdie, AxisCare, CareCade, CareConnect EVV, CareSmartz360, and Alora Home Care. Compare their fit against CareVoyant’s combination of service lines, documentation, staffing, and billing requirements.

Verdict

CareVoyant’s strongest case is its breadth: it connects care delivery and agency administration across multiple home care services, with shared patient and employee records and support for complex scheduling and billing workflows. Its listed integrations and documentation tools extend that coverage beyond basic scheduling. The main buying constraint is cost transparency: pricing is available only on request, and no trial duration or free plan is stated. Agencies with multi-service or multi-location operations should request a demo and confirm pricing and workflow fit; smaller organizations with simpler needs may prefer to compare more focused options first.