Back Office Betties
Back Office Betties provides human-staffed legal answering and virtual legal assistant services for law firms.
What Back Office Betties is
Back Office Betties provides human-staffed legal answering and virtual legal assistant services for law firms. Receptionists qualify leads, schedule consultations, take messages, route calls, and follow intake workflows that can vary by practice area, attorney, day, and caller type. Legal assistants can prepare documents, conduct legal research, communicate with clients, update CRMs, schedule appointments, and support case management. Staff are described as 100% US-based, with Spanish-speaking receptionists handling calls at no extra cost. Answering runs Monday through Friday, 5 AM–5 PM PT; after-hours calls go to voicemail. Clients receive a team of 8–10 receptionists, while virtual assistants typically match within five business days after setup. Integrations include Clio, Calendly, LawPay, MyCase, and other listed tools. Plans include 100 minutes for 333.00 USD monthly, 200 minutes for 618.00 USD, and 20 hours for 886.00 USD monthly. A $399 onboarding period applies to new receptionist clients.
Good
- US-based human receptionists and assistants
- Custom intake and call-routing workflows
- Spanish-speaking receptionists at no extra cost
- Listed integrations with legal and scheduling tools
Watch out
- No free plan or free trial
- Answering ends at 5 PM PT weekdays
- Unused minutes or hours do not roll over
- $399 onboarding applies to new receptionist clients
Who it suits
This service is designed for small law firms and attorneys needing staffed call answering or virtual legal assistance. It fits firms using listed practice-management, scheduling, CRM, or payment tools.
Verdict
Back Office Betties combines legal call handling with virtual assistant support and configurable workflows. Its plans, integrations, and US-based staffing suit small firms, but usage limits, onboarding charges, and weekday answering hours should be considered.
Plans and prices
From Back Office Betties's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| 100 min | $333 a month | 100 minutes included · US-based legal-trained receptionists · custom legal intake and routing · Monthly |
| 100 min | $369 a year | 100 minutes included · US-based legal-trained receptionists · custom legal intake and routing · Yearly (Save 10%) |
| Fit-to-Firm Onboarding | $399, paid once | 100 minutes or 30 days, whichever comes first · includes setup, team training, calibration, and analysis · one-time |
| 200 min | $618 a month | 200 minutes included · US-based legal-trained receptionists · custom legal intake and routing · Monthly |
| 200 min | $686 a year | 200 minutes included · US-based legal-trained receptionists · custom legal intake and routing · Yearly (Save 10%) |
| 20 hours | $886 a month | 20 hours included · dedicated virtual legal assistant matched to your firm · Monthly |
| 400 min | $1,158 a month | 400 minutes included · US-based legal-trained receptionists · custom legal intake and routing · Monthly |
| 400 min | $1,286 a year | 400 minutes included · US-based legal-trained receptionists · custom legal intake and routing · Yearly (Save 10%) |
| 500 min | $1,338 a month | 500 minutes included · US-based legal-trained receptionists · custom legal intake and routing · Monthly |
| 500 min | $1,486 a year | 500 minutes included · US-based legal-trained receptionists · custom legal intake and routing · Yearly (Save 10%) |
The facts
Each one read from Back Office Betties's own pages, with the date it was checked.
What it does
- Answering hours
- The Legal Answering Service is available Monday through Friday, 5 AM–5 PM PT; after-hours calls go to voicemail.checked 9 Oct 2026
- Assistant response
- Virtual Legal Assistants are required to respond to tasks and correspondence within one business day, while task completion depends on workload and task type.checked 9 Oct 2026
- Bilingual support
- Spanish-speaking receptionists handle inbound and outbound calls at no additional cost.checked 9 Oct 2026
- Compatibility
- The company says it works with most CRMs, practice management software, schedulers, and payment processors.checked 9 Oct 2026
- Customization
- Call scripts and workflows can vary by practice area, attorney, day, and caller type, and can be updated as a firm changes.checked 9 Oct 2026
- Founder
- Emily LaRusch founded Back Office Betties in 2014.checked 9 Oct 2026
- Intake
- Receptionists qualify leads, schedule consultations, and follow firm-specific intake workflows.checked 9 Oct 2026
- Integrations
- The company lists Clio, Calendly, LawPay, Acuity Scheduling, Lawmatics, MyCase, Keap, PracticePanther, Setmore, Microsoft Bookings, YouCanBookMe, AppointmentCore, and ClientRock.checked 9 Oct 2026
- Integration scope
- Listed integrations support tasks such as adding leads, updating contacts, scheduling appointments, completing intakes, and processing payments, depending on the tool.checked 9 Oct 2026
- Intended users
- The company says its services are designed for small law firms and serves attorneys.checked 9 Oct 2026
- Legal assistant tasks
- Virtual Legal Assistants can handle tasks including document preparation, legal research, client communication, CRM updates, and case management.checked 9 Oct 2026
- Location
- The company says its virtual legal assistants and receptionists are based in the United States.checked 9 Oct 2026
- Matching
- The company says a virtual assistant is typically matched within five business days after the setup form is submitted.checked 9 Oct 2026
- New client onboarding
- New receptionist clients begin with a $399 onboarding period lasting 30 days or 100 minutes, whichever comes first.checked 9 Oct 2026
- Overages
- Additional time is prorated at the plan's per-minute rate, and the company says discounts are available for higher-volume plans.checked 9 Oct 2026
- People
- The company describes its service as staffed by trained people rather than AI answering.checked 9 Oct 2026
- Service
- Back Office Betties provides legal answering and virtual legal assistant services for law firms.checked 9 Oct 2026
- Unused time
- Unused plan minutes or hours do not roll over month to month.checked 9 Oct 2026
- Virtual assistant work
- Virtual legal assistants can handle tasks including document preparation, legal research, CRM management, client communications, and scheduling.checked 9 Oct 2026
The company
- Founded
- Founder Emily LaRusch says she founded Back Office Betties in 2014.checked 9 Oct 2026
- Headquarters
- San Marcos, Texas, United Stateschecked 28 Sep 2026
- Team size
- Clients are assigned a small answering team of 8–10 receptionists.checked 9 Oct 2026
Money
- Minute billing
- For answering plans, call time is recorded by actual minutes and seconds rather than rounded up to the next full minute.checked 9 Oct 2026
- Usage billing
- The company says it records actual time without rounding calls or assistant task time up to the next minute.checked 9 Oct 2026
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