B24
B24 provides AI intake for US law firms through WhatsApp, SMS, and web chat.
What B24 is
B24 provides AI intake for US law firms through WhatsApp, SMS, and web chat. It says it responds to enquiries in about eight seconds around the clock, gathers matter details, asks questions defined by the firm, and routes matters to an attorney. It can book consultations against available calendar slots and send confirmations and reminders, as well as follow up with prospective clients who stop responding. B24 responds in the language a client uses and can adapt if the conversation changes languages. Its answers come from a library written and approved by the firm; it does not give legal advice and escalates questions beyond that library to a person. During the first two weeks, Shadow Mode keeps replies as drafts for firm approval before they are sent. Plans are custom-priced according to practice areas, volume, and number of offices, with no free plan. The Solo plan includes one practice area and one calendar, while Firm adds unlimited practice areas and case-management handoff. Multi-office adds multiple locations, per-office rules and calendars, custom integrations, and dedicated onboarding. B24 is web-based and identifies itself as an Official Meta Tech Partner.
Good
- Handles enquiries through WhatsApp, SMS, and web chat.
- Asks firm-defined intake and conflict questions.
- Books consultations and sends reminders.
- Responds in the client's language.
- Shadow Mode requires firm approval of draft replies.
Watch out
- There is no free plan.
- Pricing is custom and requires a call.
- The first two weeks use draft-only Shadow Mode.
- B24 does not provide legal advice.
Who it suits
B24 is aimed at US solo attorneys, firms with intake teams, and multi-office firms that want automated enquiry intake and routing. Firms should consider whether its firm-approved answer library and human escalation model fit their intake process.
Verdict
B24 combines enquiry intake, consultation booking, and follow-up for law firms, with firm-controlled answers and escalation for questions outside the approved library. Its custom pricing and initial approval period are important considerations for firms evaluating the service.
Plans and prices
From B24's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Firm | Priced on request | Everything in Solo · Unlimited practice areas · Routing by case type and attorney · Automated follow-up sequences · Case-management handoff · Approved-answer library · Intake reporting · Custom |
| Multi-office | Priced on request | Everything in Firm · Multiple numbers and locations · Per-office rules and calendars · Referral and co-counsel routing · Custom integrations · Dedicated onboarding · Custom |
| Solo | Priced on request | WhatsApp + SMS intake · One practice area · Qualification and conflict questions · Consult booking on one calendar · Replies in every language · Two weeks in Shadow Mode · Custom |
The facts
Each one read from B24's own pages, with the date it was checked.
What it does
- Audience
- The product is presented for US law firms, with plans for solo attorneys, firms with intake teams, and multi-office firms.checked 3 Oct 2026
- Channels
- The site lists WhatsApp, SMS and web chat as client contact channels.checked 3 Oct 2026
- Follow-up
- The site says B24 follows up with prospective clients who go quiet.checked 3 Oct 2026
- Intake
- B24 gathers matter details, asks firm-defined intake and conflict questions, and routes matters to an attorney.checked 3 Oct 2026
- Integrations
- The Multi-office plan lists custom integrations, while the Firm plan lists case-management handoff.checked 3 Oct 2026
- Languages
- B24 responds in the language a client uses and can follow language changes within a conversation.checked 3 Oct 2026
- Legal advice
- B24 answers from a library written and approved by the firm, does not provide legal advice, and escalates questions outside that library to a human.checked 3 Oct 2026
- Pricing
- Pricing is custom and depends on practice areas, volume, and number of offices; the site directs firms to a call for a price.checked 3 Oct 2026
- Product
- B24 provides AI intake for US law firms, answering case enquiries through WhatsApp and SMS.checked 3 Oct 2026
- Response time
- The site says B24 answers enquiries in about eight seconds, around the clock.checked 3 Oct 2026
- Safety controls
- During the first two weeks in Shadow Mode, replies are drafts requiring firm approval before they are sent.checked 3 Oct 2026
- Scheduling
- B24 books consultations against available calendar slots and sends confirmations and reminders.checked 3 Oct 2026
- Support and onboarding
- The Multi-office plan includes dedicated onboarding, and the site offers a 15-minute demo via WhatsApp.checked 3 Oct 2026
- Trust claim
- The site identifies B24 as an Official Meta Tech Partner.checked 3 Oct 2026
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