Avaya Cloud Office
Avaya Cloud Office is a paid cloud communications platform combining voice, video, messaging, meetings, and collaboration.
What Avaya Cloud Office is
Avaya Cloud Office is a paid cloud communications platform combining voice, video, messaging, meetings, and collaboration. It supports Android, iOS, macOS, Windows, and browser access through desktop, mobile, and browser applications. Phone capabilities include multiple business numbers, custom call routing, an auto attendant, voicemail transcription, call recording, call transfer, call parking, and moving calls between devices. The desktop app provides direct and team messaging, file sharing, tasks, meetings, calls, text messaging, and fax. Avaya lists integrations for CRM, customer support, productivity, collaboration, and automation services, including Office 365, G Suite, and Salesforce; those third-party integrations are outside the service and its listed agreements. Essentials supports up to 20 users. Standard has no user limit, up to 100 meeting participants, and meetings lasting up to 24 hours. Premium supports up to 200 participants and eight-digit extensions. Ultimate includes unlimited storage.
Good
- Voice, video, messaging, and meetings
- Desktop, mobile, and browser access
- Custom call routing and auto attendant
- Voicemail transcription
- Multiple business numbers
Watch out
- No free plan
- Third-party integrations are outside service agreements
- Standard and Premium have stated meeting limits
Who it suits
Avaya Cloud Office suits businesses needing unified calling, meetings, messaging, and collaboration across desktop, mobile, and browser devices. It is also presented for existing Avaya customers migrating to the service.
Verdict
Avaya Cloud Office brings business communications into desktop, mobile, and browser apps with several plan-level capacity differences. Buyers should review the unpriced plans and the scope of third-party integration coverage.
Plans and prices
From Avaya Cloud Office's own pricing page, checked 22 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials | Priced on request | Up to 20 users |
| Essentials | — | Up to 20 users |
| Premium | — | 2,000 inclusive regional outbound minutes per user · 1,000 inclusive free-phone inbound minutes per account · meetings up to 200 participants |
| Standard | — | 750 inclusive regional outbound minutes per user · 250 inclusive free-phone inbound minutes per account · meetings up to 100 participants |
| Ultimate | — | 4,000 inclusive regional outbound minutes per user · 2,000 inclusive free-phone inbound minutes per account · unlimited storage |
The facts
Each one read from Avaya Cloud Office's own pages, with the date it was checked.
What it does
- Auto attendant
- Yeschecked 22 Sep 2026
- Business numbers
- multiplechecked 22 Sep 2026
- Call routing
- customchecked 22 Sep 2026
- Data locations
- Avaya says Cloud Office data is stored in multiple locations in the EU, UK, or US, with specific locations depending on contracted services and geography.checked 11 Oct 2026
- Included users
- 20checked 22 Sep 2026
- Integration limitation
- Avaya states third-party integrations are outside the service and are not covered by its listed agreements, including its data processing and service level agreements.checked 11 Oct 2026
- Integrations
- Avaya lists integrations across CRM, customer support, productivity, collaboration, and automation apps, with examples including Office 365, G Suite, and Salesforce.checked 11 Oct 2026
- Intended customers
- Avaya presents Cloud Office as a solution for business communications and describes an offer for existing Avaya customers migrating to the service.checked 11 Oct 2026
- Meeting security
- Administrators can enable end-to-end encryption for scheduled meetings, and the mobile app offers end-to-end encryption settings for meetings and calls.checked 11 Oct 2026
- Messaging and collaboration
- The desktop app includes direct and team messaging, file sharing, tasks, meetings, phone calls, text messaging, and fax.checked 11 Oct 2026
- Phone features
- The mobile app supports call history, voicemail, call recordings, call transfer, call parking, and call flip between devices.checked 11 Oct 2026
- Pricing caveat
- The pricing page’s promotional terms say its offer applied to agreements executed by June 27, 2023.checked 11 Oct 2026
- Product
- Avaya describes Cloud Office as a cloud communications platform combining voice, video, messaging, meetings, and collaboration.checked 11 Oct 2026
- Support
- Avaya lists UK support hours as Monday to Friday, 8:00 AM to 5:00 PM local time, with after-hours technical support for service outages through its OneCare portal or by phone.checked 11 Oct 2026
- Voicemail transcription
- Yeschecked 22 Sep 2026
Where it runs
- Browser access
- Avaya’s support article says users can access the unified app features through a browser login without a download.checked 11 Oct 2026
- Desktop and mobile apps
- Yeschecked 22 Sep 2026
- Desktop platforms
- Avaya’s download instructions offer the desktop app for Windows or Mac.checked 11 Oct 2026
- Mobile platforms
- Avaya says the mobile app is available for Android and iOS devices.checked 11 Oct 2026
Money
- Free plan
- Nochecked 22 Sep 2026
The company
- Headquarters
- Morristown, New Jersey, USAchecked 7 Oct 2026
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