AirDroid Remote Support
AirDroid Remote Support lets businesses troubleshoot and control attended and unattended devices remotely.
What AirDroid Remote Support is
AirDroid Remote Support lets businesses troubleshoot and control attended and unattended devices remotely. Support tools include remote control, screen sharing, voice chat, text messaging, and file transfer. Its AR Camera connects to Android or iOS cameras and lets support staff place 3D markers on objects in view. The Admin Console provides session logs with operation status and service duration, and is primarily used for device enrollment and configuration; web-console remote control is described as planned for the future. AirDroid says sessions use AES-256-bit encryption and TLS 1.2, with two-factor authentication and conditional access. Listed platforms include Windows, macOS, Android, and iOS; iOS supports remote access only, and Windows or macOS control must be initiated from Windows or macOS. The service has a free plan and a 14-day trial. Basic costs $199 a year; Standard costs $599 a year. Free includes one channel, one licensed user, 10 hours monthly, and three unattended Windows/macOS devices. The company, Sand Studio, was established in Singapore in 2011.
Good
- Supports attended and unattended devices.
- Includes screen sharing and file transfer.
- AR Camera places 3D markers on real objects.
- Session logs show operation status and duration.
Watch out
- iOS supports remote access only.
- One channel is included in Free and Basic.
- Web-console remote control is planned for the future.
- Standard costs $599 a year.
Who it suits
The product is positioned for IT help desks, customer support teams, remote-work access, and proactive device monitoring and maintenance. Its platform limitations matter for teams supporting iOS or using the web console for remote control.
Verdict
AirDroid Remote Support combines remote device controls with session logs and security features. Check the platform-specific control limits and plan allowances before choosing it for a support team.
Plans and prices
From AirDroid Remote Support's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Windows/macOS connections · 10 hours/month · 1 channel · 3 unattended Windows/macOS devices |
| Personal Premium monthly | $2.49 a month | Personal use · remote control · screen sharing · voice/text messaging · tutorial gestures · $2.49 /mo. |
| Personal Premium annual | $18.99 a year | Personal use · remote control · screen sharing · voice/text messaging · tutorial gestures · $18.99 one year |
| Basic | $199 a year | 1 licensed user · 1 channel · 50 connection hours/month · 3 unattended Windows/macOS devices · per license/year |
| Standard | $599 a year | Unlimited licensed users · unlimited connection hours · up to 300 unattended Windows/macOS/Android devices · black-screen mode · per license/year |
| Premium | Priced on request | Standard features · mass deployment · Coming Soon |
The facts
Each one read from AirDroid Remote Support's own pages, with the date it was checked.
Where it runs
- Android control requirement
- The Android control add-on requires Android 7.0 or later, Remote Support version 1.0.4.0 or later, AirMirror Android 1.0.7.0 or later and AirMirror iOS 1.0.4 or later.checked 15 Oct 2026
- Limit: Apple scam reports
- Several Apple reviewers said scammers had directed them to install the app for screen access and alleged theft of personal or financial information.checked 15 Oct 2026
What it does
- API integration
- The maker advertises remote-control API integration for IT and CRM systems.checked 15 Oct 2026
- AR camera
- The AR camera lets a supporter view the customer camera and place three-dimensional markers for physical guidance on Android and iOS.checked 15 Oct 2026
- Black screen mode
- Black Screen Mode hides the unattended device display and shows a maintenance message during remote control.checked 15 Oct 2026
- Certifications
- Sand Studio says its information-security management system is certified to ISO/IEC 27001:2022 and its AI management system to ISO/IEC 42001:2023.checked 15 Oct 2026
- Chat and calls
- Sessions include text messaging, voice messages and voice calls.checked 15 Oct 2026
- Connection method
- Attended sessions can start with a nine-digit connection code, and enrolled devices can be reached from a device list.checked 15 Oct 2026
- Documentation
- The help center provides getting-started, connection-code, screen-sharing, remote-control, privacy and billing articles, while the business help site provides enterprise setup guides.checked 15 Oct 2026
- File transfer
- Files can be transferred through the in-session chat.checked 15 Oct 2026
- Integrations
- AirDroid lists Google OAuth, Facebook, Twitter, PayPal, Stripe, Google and Apple in-app payments, AWS, Zendesk, Freshdesk, HubSpot and Shopify among included third-party services.checked 15 Oct 2026
- Licence
- The EULA grants use of proprietary AirDroid services from SAND STUDIO and does not present the product as open-source software.checked 15 Oct 2026
- Limit: connection and setup
- Independent app-review summaries report connection instability, disconnections, confusing permissions and difficult setup for nontechnical users.checked 15 Oct 2026
- Limit: G2 notifications
- The G2 reviewer complained that frequent notifications during screen sharing were irritating.checked 15 Oct 2026
- Limit: Trustpilot complaints
- Trustpilot reviewers repeatedly reported subscription cancellation problems, weak support responses and recurring-payment concerns across AirDroid products.checked 15 Oct 2026
- Live support
- Features include remote control, screen sharing, voice chat, text messaging, and file transfer.checked 8 Oct 2026
- Logs and roles
- The Admin Console records session status and duration and supports device groups and role-based permissions.checked 15 Oct 2026
The company
- Company
- Sand Studio says it was established in Singapore in 2011 and began developing the original AirDroid app that year.checked 8 Oct 2026
- Company headquarters and size
- Gartner lists Sand Studio headquarters in Singapore, 51–200 employees and private ownership.checked 15 Oct 2026
- Company history
- Sand Studio says it was founded in 2011, launched AirDroid Business in 2018 and launched AirDroid Remote Support in 2019.checked 15 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as Sand Studio and the company as private and for-profit.checked 15 Oct 2026
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- Singaporechecked 28 Sep 2026
Money
- Limit: free usage
- Chrome-Stats reviewers repeatedly criticized the ten-minute free allowance and said lag or freezes reduced usefulness.checked 15 Oct 2026
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