Admin By Request Secure Remote Access
Admin By Request Secure Remote Access provides browser-based remote support and access to internal systems, with the aim of avoiding VPNs, jump servers, and …
What Admin By Request Secure Remote Access is
Admin By Request Secure Remote Access provides browser-based remote support and access to internal systems, with the aim of avoiding VPNs, jump servers, and related infrastructure complexity. Remote Support includes screen sharing, remote control, user- or admin-initiated sessions, view-only mode, automatic recording, and MFA for admin access. Unattended Access supports browser-based RDP, SSH, and VNC connections to servers and workstations without a user present. Vendor Access gives external partners scoped, time-limited access with session auditing and no software installation on their devices. The service can run as a managed cloud service or on premises using Docker. The vendor says sessions use encrypted WebSocket connections and can include MFA, expiry timers, inactivity timeouts, and optional video recording. It lists integrations such as ServiceNow, Slack, Jira, Microsoft Teams, Splunk, and Entra ID. The Free plan is free, allows up to 25 Secure Remote Access seats, and limits Remote Support to 10 seats. Business and Enterprise pricing is on request.
Good
- Supports Windows, macOS, Linux, iOS, and Android.
- Unattended access includes RDP, SSH, and VNC.
- Vendor access is scoped and time-limited.
- Can run as managed cloud or on premises.
- Free plan includes up to 25 access seats.
Watch out
- Remote Support on the Free plan is limited to 10 seats.
- Business and Enterprise pricing is on request.
- Free plan includes 30 days of free support.
Who it suits
The service may suit IT support teams, administrators managing unattended devices, and organizations granting access to vendors or partners. Its supported platforms include Windows, macOS, Linux, iOS, and Android.
Verdict
Admin By Request Secure Remote Access covers remote support, unattended connections, and external vendor access. The free tier has different seat limits for access and Remote Support; paid plan pricing must be requested.
Plans and prices
From Admin By Request Secure Remote Access's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | all products and features · up to 25 EPM workstations · up to 10 EPM Windows servers · up to 25 Secure Remote Access seats · Remote Support limited to 10 seats · 30 days free support · lifetime |
| Business | Priced on request | all products and features · 25+ seats · support · onboarding options |
| Enterprise | Priced on request | all products and features · 2000+ seats · onboarding · support · professional services available |
The facts
Each one read from Admin By Request Secure Remote Access's own pages, with the date it was checked.
What it does
- Access mode
- bothchecked 20 Sep 2026
- API authentication and quota
- API clients authenticate with an apikey header or basic authentication, and each tenant has a 100,000-call daily quota.checked 15 Oct 2026
- Audit and compliance
- The vendor says remote sessions generate audit logs with user, target, duration, protocol, and approval details, with data export for SIEM integration or compliance reporting.checked 11 Oct 2026
- Audit retention
- The DPA says audit-log data is retained for 12 months by default and can be configured from 3 months to 5 years.checked 15 Oct 2026
- Certifications
- The Trust Center states that Admin By Request maintains SOC 2 Type II and ISO 27001 certifications and encrypts customer data with AES-256.checked 11 Oct 2026
- Deployment
- The service is available as a managed cloud deployment or a Docker-based on-premises gateway using Connector, Proxy and Discovery components.checked 15 Oct 2026
- Documentation
- The public documentation center covers installation, portal settings, Secure Remote Access, integrations, compliance mapping, FAQs, service status and support tickets.checked 15 Oct 2026
- File transfer
- Yeschecked 20 Sep 2026
- Identity integrations
- The product documents Azure AD, SAML providers and Office 365 single sign-on plus MFA enforcement.checked 15 Oct 2026
- Integrations
- The Integration Hub lists ServiceNow, Slack, Jira, Microsoft Teams, Microsoft Sentinel, Splunk, Entra ID, ADFS, SCIM, webhooks, and a Public API among its integrations.checked 11 Oct 2026
- License model
- Licensing is primarily per endpoint rather than per user, with cross-platform workstation licenses covering Windows, macOS and Linux.checked 15 Oct 2026
- License overage limit
- Devices beyond the licensed count are omitted from inventory and their requests are not visible to administrators, auto-approved or audited.checked 15 Oct 2026
- Limit: purchasing process
- Software Advice reviewers report that quote-to-order can be slow and that direct online license purchasing would be preferable.checked 15 Oct 2026
- Limit: remote-support interoperability
- A Software Advice review reports that TeamViewer QuickSupport can conflict with Admin By Request UAC prompts because the remote operator may not see them.checked 15 Oct 2026
- Limit: workflow responsiveness
- Software Advice review summaries mention slow privilege-elevation or automated-workflow responses and offline keys that may leave a machine unusable.checked 15 Oct 2026
The company
- Company
- Admin By Request describes itself as a global team with offices in Denmark and other locations, and says its solutions are built in-house at its headquarters in Denmark.checked 11 Oct 2026
- Company founding
- The operating company is recorded as established on 7 January 2009, while the wider FastTrack Software group says it was founded in Denmark in 2006.checked 15 Oct 2026
- Company legal entity
- Admin By Request ApS is a Danish private limited company registered under CVR 31938112.checked 15 Oct 2026
- Company size
- LinkedIn lists the company size as 1,001–5,000 employees and identifies it as privately held.checked 15 Oct 2026
- Headquarters
- The registered headquarters address is Ved Stranden 10, 9000 Aalborg, Denmark.checked 15 Oct 2026
Money
- Free plan
- Yeschecked 20 Sep 2026
Where it runs
- Linux scope
- The edition documentation says Secure Remote Access supports Windows and macOS, while Linux support is marked as not yet available for that product.checked 15 Oct 2026
- macOS requirements
- The macOS guide requires privacy permissions such as Screen Recording and supplies MDM configuration files for the Secure Remote Access system extension and Full Disk Access.checked 15 Oct 2026
- Mobile app
- The iOS listing describes an app for viewing requests and approving admin access, with iOS widgets and Apple Watch notification approval support.checked 15 Oct 2026
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