Abacus QMS
The facts below are what the maker publishes about Abacus QMS, checked and dated. Our editors have not written about it yet.
Plans and prices
From Abacus QMS's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Abacus QMS | Priced on request | Pricing not listed; book a demo or talk to an expert |
The facts
Each one read from Abacus QMS's own pages, with the date it was checked.
What it does
- Audit trail
- QA overrides are logged with a reason, timestamp, and reviewer.checked 7 Oct 2026
- Automatic scoring
- The AI scoring engine evaluates interactions in real time with parameter scores, fatal error flags, and QA queuing in under one second.checked 7 Oct 2026
- Channels
- The unified system scores calls, chats, emails, and tickets; its FAQ also names voice, email, and social interactions.checked 8 Oct 2026
- Coaching
- Low scores trigger documented coaching and follow-up verification, with quality trends reported against CSAT and first-contact resolution.checked 8 Oct 2026
- Coverage and speed
- The maker says QMS evaluates 100% of interactions and that scores typically post in under one second after an interaction completes.checked 8 Oct 2026
- Deployment and support
- Abacus says its platforms can be deployed with an engagement or stand alone for in-house teams, and invites prospects to book a personalized demo; no QMS support hours are stated on the product page.checked 8 Oct 2026
- Fatal error detection
- The system flags verification failures, sensitive information leaks, misbehavior, and incorrect routing for manager escalation.checked 7 Oct 2026
- Features
- Features include fatal-error detection, live agent leaderboards, automatic training triggers, override and calibration logs, and real-time notifications.checked 8 Oct 2026
- Hybrid scoring
- The product describes a 70/30 AI and human scoring model, with AI handling objective parameters and QA specialists judging nuanced interactions.checked 8 Oct 2026
- Integrations
- The page names Genesys, NICE, Five9, Zendesk, and Salesforce, and says the system connects to contact-center platforms, telephony, helpdesks, and CRMs through connectors and APIs.checked 8 Oct 2026
- Intended users
- The maker targets scaling contact centers, regulated financial, healthcare, and telecom teams, and organizations managing outsourced or in-house agents.checked 8 Oct 2026
- Pricing
- The product page invites visitors to book a demo but does not state a price.checked 7 Oct 2026
- Product
- Abacus QMS is an enterprise quality management system that scores customer interactions using a 70/30 AI and human hybrid model.checked 7 Oct 2026
- Purpose
- Abacus QMS is enterprise quality management software that scores customer interactions and helps QA teams coach agents.checked 8 Oct 2026
- Scorecards and analytics
- Teams can use custom calibrated scorecards, speech and text analytics, and weighted parameters mapped to their rubric.checked 8 Oct 2026
- Scorecards and channels
- Custom calibrated scorecards evaluate calls, chats, emails, and tickets in one system.checked 7 Oct 2026
- Security
- Abacus’s security page lists ISO 27001, ISO 27701, and ISO 18295-1 certifications, GDPR compliance, and HIPAA-aware controls; it describes encryption, MFA, and 24/7 monitoring.checked 8 Oct 2026
- Security certifications
- Abacus lists ISO 27001, ISO 27701, and ISO 18295-1 certifications, and states that certification documents are available to clients under NDA during due diligence.checked 7 Oct 2026
- Security controls
- The company says it uses role-based access, MFA, encryption in transit and at rest, 24/7 monitoring, and a tested incident-response plan.checked 7 Oct 2026
- Support
- The security page states that 24/7 contact center support is available.checked 7 Oct 2026
The company
- Company
- Abacus says it was founded in Lahore, Pakistan, in 2008.checked 8 Oct 2026
- Founded
- 2008checked 28 Sep 2026
- Headquarters
- Lahore, Pakistanchecked 28 Sep 2026
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