Abacus QMS
5.4#22 in call center quality management softwareAPI
VisitAbacus QMS vs Voxjar
What both publish
| Fact | Abacus QMS | Voxjar |
|---|---|---|
| Coaching | Low scores trigger documented coaching and follow-up verification, with quality trends reported against CSAT and first-contact resolution. | Agents can receive timestamped coaching comments, daily performance summaries and workflows for disputing evaluations. |
| Founded | 2008 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Lahore, Pakistan | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | The page names Genesys, NICE, Five9, Zendesk, and Salesforce, and says the system connects to contact-center platforms, telephony, helpdesks, and CRMs through connectors and APIs. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Intended users | The maker targets scaling contact centers, regulated financial, healthcare, and telecom teams, and organizations managing outsourced or in-house agents. | The Enterprise plan is described for BPOs, agencies, and organizations with special requirements. |
| Purpose | Abacus QMS is enterprise quality management software that scores customer interactions and helps QA teams coach agents. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Security | Abacus’s security page lists ISO 27001, ISO 27701, and ISO 18295-1 certifications, GDPR compliance, and HIPAA-aware controls; it describes encryption, MFA, and 24/7 monitoring. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| Support | The security page states that 24/7 contact center support is available. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
Abacus QMS plans
- Abacus QMSPriced on request
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick Abacus QMS if…
You want what its maker publishes above — check its page for the details.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.