Abacus QMS
5.4#22 in call center quality management softwareAPI
VisitAbacus QMS vs QualityDesk
QualityDesk
7.9#2 in call center quality management softwareFrom €339 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Abacus QMS | QualityDesk |
|---|---|---|
| Coaching | Low scores trigger documented coaching and follow-up verification, with quality trends reported against CSAT and first-contact resolution. | Coaching tools include form building, one-to-one and group sessions, self-coaching, assigned action points, follow-ups, notifications and calendar integration. |
| Company | Abacus says it was founded in Lahore, Pakistan, in 2008. | The maker identifies the company as QualityDesk Oy and lists its location as Tampere, Finland. |
| Founded | 2008 | LinkedIn lists QualityDesk as founded in 2017. |
| Headquarters | Lahore, Pakistan | QualityDesk Oy’s privacy policy gives its address as Hämeentie 16 D 79, 00530 Helsinki, Finland. |
| Integrations | The page names Genesys, NICE, Five9, Zendesk, and Salesforce, and says the system connects to contact-center platforms, telephony, helpdesks, and CRMs through connectors and APIs. | Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. |
| Purpose | Abacus QMS is enterprise quality management software that scores customer interactions and helps QA teams coach agents. | QualityDesk provides quality assurance and coaching software for customer service and sales teams, including assessment of customer interactions and staff coaching. |
| Support | The security page states that 24/7 contact center support is available. | Official support is offered through in-app chat and email on weekdays, with a self-service portal available 24/7. |
Abacus QMS plans
- Abacus QMSPriced on request
QualityDesk plans
- FreeFree
- Starter€339 a month
- Pro€559 a month
- EnterprisePriced on request
Pick Abacus QMS if…
You want what its maker publishes above — check its page for the details.
Pick QualityDesk if…
QualityDesk suits customer service and sales teams that need structured evaluations, staff coaching, real-time reporting, and customer satisfaction surveys. Its free plan is aimed at groups of up to 10 users, while larger teams can select plans based on team size and Enterprise features.