A Virtual Receptionist

What A Virtual Receptionist is

A Virtual Receptionist provides live call answering by customer service representatives, with coverage advertised 24/7/365. Operators answer calls, take messages, and can handle dispatch; the company says it does not use a prerecorded message promising a later response. Bilingual representatives are available around the clock for callers who prefer Spanish. Other listed services include appointment setting and scheduling, virtual office assistance, inbound call center services, emergency dispatch, and medical receptionist support, including HIPAA-compliant service. The company says it can customize and combine services for individual client needs. Calls are recorded from the answer phrase through dispatch, and clients can hear both sides of the conversation, save messages to replay, and rate service after each call. New clients are asked to download and return completed setup forms. Contact options include mail, phone, fax, and email.