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Xiaomi is a well-known smartphone and TV brand in India, and for the last couple of years, they have been trying to penetrate a few other segments and make a name for their ecosystem products. However, the company’s expansion into the ecosystem products segment has not been as successful in India until now. They have launched air purifiers, water purifiers, lamps, cleaning robots, table fans, air fryers, trimmers, and many other products with fancy features to attract Indian consumers, but nothing seems to be working because customers are not returning to the brand due to one major issue – the unavailability of serviceable replacement parts and accessories!
In this opinion piece, we will explore the reasons why investing in Xiaomi’s ecosystem products “may not be a wise decision” for Indian customers.
Xiaomi is known to launch its products at a very lucrative and competitive price, but is it really true? No, it’s not! Are you even aware of the real cost that you have to pay? Let’s find out the actual cost you are being forced to pay just because of the artificial obsolescence of products that Xiaomi forces on its customers!
Let’s say you’ve bought a Xiaomi Smart Water Purifier, which currently costs around Rs. 13,000, and I’ve bought a water purifier of the same specs from another brand like Kent, LG, or Aquaguard, etc. It’ll cost me around Rs. 15K-20K, which is around 20-30% more expensive than Xiaomi’s water purifier. But when it comes to the availability of serviceable parts, Xiaomi will make the parts unavailable within three years at max, and you’ll be forced to buy a new water purifier after that because what good it will be without the new filters? Whereas the other brands will keep providing you with serviceable parts for the next 10 or 15 years without any issues. So, in nine years, you have to buy three Water Purifiers, whereas I’ll be good to go with the one only. You can do the math on your own. The cost of ownership and frustration is way higher with the Xiaomi ecosystem products.
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- Stunning images, smooth touch: Immerse yourself in brilliant clarity with the large 1.72-inch AMOLED display.Vacuum filling sealing technology enables symmetrical 2.0mm ultra-thin bezels, expanding screen-to-body ratio from 66% to 73%. Enjoy incredibly smooth and seamless interaction with crisp, color-accurate images, right on your wrist.
- Fast charging, longer adventures: Say goodbye to daily charging hassles! Enjoy an exceptional 21 days of battery life on a single charge. And when you need more power, it only takes an hour to fully recharge the device with fast charging. Freedom without limits!
- Revolutionize your swimming and training sessions: The Xiaomi smartwatch is equipped with a new high-precision electronic compass that tracks swimming direction like never before, delivering unparalleled accuracy for pool sessions. Plus, gain detailed insights through professional analysis of your workouts to optimize each session.
- Master your nighttime recovery: Discover the secrets of your sleep with comprehensive and enhanced sleep monitoring. Get comprehensive insights into your sleep stages and quality, helping you wake up refreshed and optimize your well-being.
- 1500 nits HBM brightness,Glanceable in any light:25% brighter than before, the display achieves a remarkable 1500 nits HBM brightness, making every message readable even in direct sunlight.
And I am not making all this up on my own! You can read the tweet made by Mr. Sandeep Sharma who is the Head of Design & Content at Xiaomi India here:
Good evening! Whilst selling the water purifier, Xiaomi never mentioned limited duration support. Or at least I missed it. Buried fineprint? Legacy brands support, over decades. Guessing Android update logic applies to the ecosystem. Even then, out of stock filters, is a shame.
— Vishal Mathur (@vishalmathur85) April 3, 2023
Xiaomi wants you to buy a new water purifier or air purifier or any other appliance every 3 or 4 years, are you guys really up for it? Buying a Xiaomi ecosystem product is really a bad idea!
The biggest issue with Xiaomi’s ecosystem products is the lack of availability of key accessories at the time you need them. Replacement filters for smart water purifiers and air purifiers are often out of stock, making it difficult for customers to maintain and use these products. This is a major inconvenience, as customers have to rely on third-party vendors or go without using these products altogether which is a bummer given the significance of these products in a consumer’s life.
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- Long battery life Soft ambient glow Smart dual sensor detection Effortless switching between two modes
Here’s how upset customers are expressing themselves on social media channels.
The Mi Security Cameras are now useless.
So @XiaomiIndia suddenly stopped cloud services support for Mi360 CCTV and now the whole thing has become useless even though they are saying that we can keep using with SD Card pic.twitter.com/Ny8HD6yp0c
— nullpointer (@nullpointar) April 4, 2023
This is how even prominent Tech YouTubers feel frustrated. Just think what a common man can do.
I think I added the three filters for Mi Water Purifier last week or so but forgot to order them. It seems Purifier and filter has reached EOL and won't be available anymore! 😭
Will this be available in Mi Home/stores till stock last @XiaomiIndia? pic.twitter.com/jAcNdyAVjKRecommended: Update Every Outdated Driver on Your PC in One Scan - Free →Recommended: PC Feels Slow? A Free Scan Shows What's Dragging Windows Down →Recommended: Crashes or Glitches? A Free Driver Scan Usually Finds the Culprit →Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.Shopping ad
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XIAOMI Smart Camera C302, 2K/3MP Indoor Security Camera, Physical Lens Shield, AI Human/Pet/Baby Cry Detection, 360° View, Full-Color Night Vision, Wi-Fi 6, Works w/Alexa & Google Assistant, 1pack
- 2K UHD Clarity & Full-Colour Night Vision, 24/7: Monitor your home in vivid, true-to-life detail with 3MP and 2K UHD resolution. The high-sensitivity sensor enables extended full-colour imaging in low light, while six non-glow infrared illuminators ensure clear black & white footage in complete darkness for round-the-clock security.
- Multi-Layer Privacy: Physical Shield & Financial-Grade Chip: For ultimate peace of mind, the lens physically retracts into the body to block the view. Your data is protected by an MJA1 security chip with unique keys for financial-grade security, local AI processing for speed, and encrypted cloud transfers.
- Local AI Guardian: Smart Detection for Family & Pets: The camera’s local AI instantly notifies you when it detects a crying baby, a human (with tracking), or your pets (cats/dogs). You can also set up a virtual fence, custom detection zones, and get alerts for abnormal sounds like glass breaking.
- 360° Coverage, Wi-Fi 6 & Clear Two-Way Talk: Get a complete view with 360° horizontal and 107° vertical pan-tilt control. Enjoy stable, smooth streaming thanks to Wi-Fi 6. Communicate clearly with family through high-quality two-way voice calls using the built-in large-diameter speaker.
- Easy Setup, Flexible Storage & Voice Control: Set up in three simple steps via the Xiaomi Home app. Choose storage flexibility with a microSD card (8-256GB, not included) or cloud service. Conveniently view live footage using voice commands through compatible Amazon Alexa or Google Assistant devices.
— Nirmal TV (@nirmaltv) April 3, 2023
The frustration of the customers who have trusted Xiaomi is real.
Same thing going to throw this @XiaomiIndia Water purifier out and get a local one which has no shortage of filters foruch cheaper. pic.twitter.com/G2ENcsnfVn
— Chandraprakash G (@frozenprakash) April 6, 2023
Another user warning people about the planned artificial obsolescence:
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- Low energy consumption and fast purification: At maximum output, the power can be as low as 27W. 24-hour purification consumes only 0.7kWh. Cleans 517 square feet in 30 minutes.
- 20dB ultra-quiet: In sleep mode, the noise is as low as 20 decibels, and the noise level is 33% lower than ordinary air purifiers. The screen can be dimmed or turned off for better sleep quality.
- Longer filter life and easy replacement: The filter lasts up to 12 months, 2x longer than other air purifiers. Rotate and pull out from the bottom to replace the filter.
- Smart Control: Alexa and Google Assistant voice control functions require the use of a smart voice device. Supports Mi Home App for wireless control. The control device can be turned on/off remotely, which is very convenient to control. and know your filter life
Xiaomi’s smart home support commitment is not the best, these guys just put an expiry date on the availability of the cartridges of their only water purifier product…on the onset of 4th year i am afraid if air purifiers are next
— ankur (@ankurbhugra) April 13, 2023
Sahil Mohan Gupta – A renowned Tech Reviewer said this:
Yes Xiaomi has been providing terrible customer support for the robot vacuum cleaner that I own, I’m hearing bad things about the water purifier and the air purifier the filters aren’t easily available https://t.co/GJD0sNCqmd
— Sahil Mohan Gupta (@DigitallyBones1) April 6, 2023
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XIAOMI Smart Camera C201, 1080p Indoor Security Camera with Physical Lens Shielding, 360° Panoramic View, AI Human & Pet Detection, Full-Color Night Vision, Wi-Fi 6, Works with Google Assistant, 1pack
- Physical Privacy Shield & Finance-Grade Data Security: For ultimate peace of mind, the lens physically retracts into the body to block the view when not in use. Your data is protected by an MJA1 security chip with unique keys and AES-128 encryption, ensuring finance-grade security for all communication and storage.
- Crystal-Clear 1080p HD with 360° Coverage & AI Tracking: Enjoy a comprehensive view with smooth dual-axis pan and tilt for full 360° monitoring. The 1080p Full HD lens, combined with local AI algorithms, accurately detects, locks onto, and automatically follows human movement or your pets (cats/dogs), sending instant alerts to your phone.
- Full-Color & Enhanced Night Vision for 24/7 Clarity: See clear details day and night. The high-sensitivity sensor enables extended full-color imaging in low light. With 6 built-in infrared illuminators, it also provides clear black-and-white footage in complete darkness without disturbing red glow.
- Stable Wi-Fi 6 Connectivity & Two-Way Audio: Equipped with Wi-Fi 6 for a stronger, more stable connection, ensuring smooth video streaming even on busy networks. Communicate instantly using the high-quality, noise-cancelling two-way audio, featuring a large-diameter speaker for clear, natural sound.
- Easy Setup & Flexible Storage with Voice Control: Get started in three simple steps via the Xiaomi Home app. Choose flexible storage with a microSD card or cloud subscription. Conveniently view your camera feed using voice commands through compatible Amazon Alexa or Google Assistant devices.
The Technology Editor of HT Times, Mr. Vishal Mathur concluded this:
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.I illustrate reasons why it'll be difficult to trust (or recommend to friends & family) the ecosystem promises by @XiaomiIndia. My nagging suspicion is – a phone maker, always thinks like a phone maker. That is not how an ecosystem works. ✍🏻: @htTweets https://t.co/hZA7MvbI1Q
— Vishal Mathur (@vishalmathur85) April 6, 2023
Conclusion
In light of these issues, it is clear that investing in Xiaomi’s ecosystem products is not a wise decision for Indian customers. The company’s latest erratic decisions, like discontinuing certain important ecosystem products without notice and releasing updates only after being questioned on social media channels, do not add much credibility to its already falling reputation. While Xiaomi’s smartphones may be a good option, the drawbacks of its ecosystem products outweigh any potential benefits. If you’re in the market for ecosystem products, it’s best to look for alternatives to Xiaomi.
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