Voiceflow
9.0#1 in chatbot buildersFrom $972 a yearFree planAndroidiOSWebAPI
VisitVoiceflow vs Yellow.ai
What both publish
| Fact | Voiceflow | Yellow.ai |
|---|---|---|
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Founded | 2019 | Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders. |
| Funding | A 2024 company release announced a $15 million OpenView-led round at a $105 million valuation and $35 million total raised. | Yellow.ai's company history reports $4 million Series A funding in 2019 and $78.15 million Series C funding in 2021. |
| Human handoff | Yes | Yes |
| Integrations | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| Knowledge-base answers | Yes | Yes |
| License | Voiceflow, Inc.'s terms grant a revocable, nonexclusive service license and restrict copying and reverse engineering, indicating the hosted product is proprietary. | Yellow.ai's platform, software, APIs and documentation are described in its terms as protected proprietary technology rather than an open-source product. |
| Rating on G2 | 4.5 out of 5 from 115 reviews. | Yellow.ai is rated 4.4 out of 5 from 107 reviews. |
| Rating on Trustpilot | 4.1 out of 5 from 15 reviews. | Yellow.ai has a TrustScore of 2.9 out of 5 from 2 reviews, with both reviews rated one star. |
| Rating on TrustRadius | 10 out of 10 from 2 reviews. | Yellow.ai has a TrustRadius score of 8.9 out of 10 from 8 ratings. |
Voiceflow plans
- StarterFree
- Agencies & PartnersFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- EnterprisePriced on request
Yellow.ai plans
- FreeFree
- EnterprisePriced on request
- Enterprise—
- FreemiumFree
- PremiumPriced on request
Pick Voiceflow if…
Voiceflow is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients. It may suit teams that need agents across voice and chat channels, integrations, and evaluation tools.
Pick Yellow.ai if…
Yellow.ai suits customer-service teams that want to build AI bots using a visual flow builder and knowledge-base answers. It can also fit teams that need human handoff or multichannel deployment, with the listed Enterprise tier providing expanded agent and chat capacity.