OpenText Service Management vs Proactivanet ITSM
| OpenText Service Management | Proactivanet ITSM | |
|---|---|---|
| Platforms | Android, iOS, Web | Android, api, iOS, Web |
| Free plan | No | |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes | |
| Deployment | both | |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Emergency changes | Yes | |
| Change audit trail | Yes | |
| CMDB linking | Yes | |
| Root-cause analysis | Yes | |
| Known-error database | Yes | |
| Workaround tracking | Yes | |
| Permanent-fix tracking | Yes | |
| Deployment options | hybrid |
Listed together in Best IT SLA Management SoftwareBest IT Change Management SoftwareBest IT Problem Management Software