
KIX
8.6#1 in it sla management softwareFrom €33 a monthFree planAndroidiOSWebAPI
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| Fact | KIX | Lansweeper |
|---|---|---|
| API | KIX exposes a version 1 REST API using a WebToken session obtained through the /auth endpoint. | The platform offers a GraphQL API and webhooks, with full API access included in Enterprise and limited API features in Starter and Pro. |
| Integrations | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. | The integrations directory lists products including Jira Service Management, HaloITSM, Datadog, and Acronis; Starter is limited to Service Desk ticket enrichment integrations. |
| Security | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. | The Trust Center displays SOC 2 Type II, ISO 27001, GDPR, and other security or compliance designations. |
| Support | The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support. | The Free plan includes community support, while Starter, Pro, and Enterprise list tier-specific support; Enterprise also includes a customer success manager. |
KIX may suit help desks, IT teams, enterprise service teams, and technical customer support groups that need ticket and asset management. The deployment choice may appeal to organizations considering cloud or on-premises use.
Lansweeper suits organizations that need to inventory and understand assets across IT, operational technology, cloud, and virtual environments. Its plan limits and feature tiers may matter to teams choosing between a small asset count and broader API or integration access.