Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs SymphonyAI IT Service Management
SymphonyAI IT Service Management
7.4#8 in enterprise service management softwareFrom $89 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Jira | SymphonyAI IT Service Management |
|---|---|---|
| Headquarters | Sydney, Australia and San Francisco, California | Palo Alto, California, United States |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | Integration Hub advertises 1,000-plus apps, 1,500-plus runbooks and more than 40 integrations/connectors out of the box. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The Security and Trust Center lists third-party compliance, certifications, and reports across SymphonyAI products, including ISO/IEC 27001, ISO/IEC 277001, SOC 2, CSA STAR, HIPAA, and GDPR. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
SymphonyAI IT Service Management plans
- Basic$89 a month
- SymphonyAI IT Service Management (Apex Aspen)Priced on request
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick SymphonyAI IT Service Management if…
It suits growth enterprises and managed service providers needing service management across business units, geographies or customers. It may also fit global workforces that need translation support.