Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs ServiceCore
ServiceCore
6.2#17 in enterprise service management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Jira | ServiceCore |
|---|---|---|
| Headquarters | Sydney, Australia and San Francisco, California | Istanbul, Turkey |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping. |
| Mobile | The Jira mobile app is available on iOS and Android for updates, comments, boards, backlogs, approvals, forms, and project status. | The mobile service management app supports offline work, tickets and work orders, QR and barcode scanning, signatures, photos, GPS, and push notifications. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The Integration Platform says API keys, OAuth 2.0, basic auth, and mTLS credentials are stored in an encrypted secret vault and integration runs are traceable. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | Support is available by email-to-ticket, self-service portal, phone, remote desktop, knowledge base and documentation, and in-product form. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
ServiceCore plans
- Pro Full—
- Pro Lite—
- Standard—
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick ServiceCore if…
ServiceCore may suit small and medium-sized service providers considering Standard, as well as enterprise organizations and business units needing service management across departments. Its minimum technician requirement and separate ESM sub-tenant licensing are important to consider.