iTop
7.7#11 in it change management softwareFree planFree planWebAPILinuxSelf-hosted
VisitiTop vs ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
8.0#2 in it vendor management softwareFrom $10 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | iTop | ManageEngine ServiceDesk Plus |
|---|---|---|
| Integrations | Built-in collectors and synchronization can connect with OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
| Public API | Its REST API can read, create and modify every data-model object class, including custom classes and attributes. | The Cloud API v3 is a REST interface over HTTP that mirrors web-client operations and supports OAuth 2.0 and a Postman collection. |
| Rating on Capterra | 4.1 out of 5 from 12 reviews. | 4.4 out of 5 from 234 reviews |
| Rating on G2 | 4.3 out of 5 from 7 reviews. | 4.2 out of 5 from 253 reviews |
| Rating on GetApp | 4.1 out of 5 from 12 reviews. | 4.4 out of 5 from 234 reviews |
| Rating on TrustRadius | 9.6 out of 10 from 2 reviews. | 9.2 out of 10 from 142 reviews |
| Security controls | Security features include role-based permissions, SAML/OAuth/OpenID/CAS SSO, MFA, brute-force protection and department data silos. | Security documentation states SAML 2.0 SSO, HTTPS and SSL transport, token-authenticated mobile connections, input filtering against SQL injection and XSS, role-based access, audit trails, brute-force/DoS detection and encrypted failover replication. |
iTop plans
- CommunityFree
- iTop CommunityFree
- AtelierPriced on request
- ForgePriced on request
- iTop AtelierPriced on request
- iTop ForgePriced on request
ManageEngine ServiceDesk Plus plans
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
Pick iTop if…
iTop suits organizations that want a service desk and configurable CMDB, from startups to global organizations. It can also suit teams that need workflow customization, asset management, or integrations with the listed systems.
Pick ManageEngine ServiceDesk Plus if…
You want what its maker publishes above — check its page for the details.