InvGate Service Desk
7.9#4 in customer self-service softwareFrom $500 a yearAndroidiOSWebAPI
VisitInvGate Service Desk vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | InvGate Service Desk | Zendesk Guide |
|---|---|---|
| Company legal name | Crunchbase lists the legal name as InvGate SRL and describes the company as private. | The Google Play listing identifies the developer as Zendesk, Inc. |
| Company size | LinkedIn lists InvGate in the 201–500 employee range. | LinkedIn places Zendesk in the 5,001–10,000 employee size range. |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | San Francisco, California, United States |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Praise: usability | G2 reviewers repeatedly praise the intuitive interface, ease of navigation and fast implementation. | G2 data reports 88% satisfaction for ease of use and reviewers commonly describe daily agent work as easy to operate. |
| Public API | The developer manual documents REST-style resources for creating requests and administering groups, companies and time tracking. | The API reference covers ticketing, Help Center, live chat, voice, sales CRM, omnichannel routing and custom data with endpoint descriptions and examples. |
| Rating on G2 | 4.6 out of 5 from 20 reviews | 4.3 out of 5 from 7,715 reviews |
| Rating on Gartner Peer Insights | 4.9 out of 5 from 434 ratings | 4.4 out of 5 from 1,061 ratings |
| Rating on GetApp | 4.6 out of 5 from 108 reviews | 4.4 out of 5 from 4,054 reviews |
InvGate Service Desk plans
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick InvGate Service Desk if…
You want what its maker publishes above — check its page for the details.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.