Help Scout
7.9#20 in help desk softwareFrom $25 a monthFree planAPI
VisitHelp Scout vs Intercom
What both publish
| Fact | Help Scout | Intercom |
|---|---|---|
| Founded | 2011 | 2011 |
| Free plan | Yes | No |
| Paid from | 25 | 29 |
Help Scout plans
- FreeFree
- Standard$25 a month
- Plus$45 a month
- Pro$75 a month
- AI Answers Add-on$0.75, paid once
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Pick Help Scout if…
Help Scout may suit teams that handle customer conversations across several channels and want a shared Inbox, help center, and workflow tools. Its free plan provides a small starting setup, while paid plans offer higher Inbox limits and additional capabilities.
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.