GLPI
9.1#1 in it asset management softwareFrom €19 a monthAndroidiOSWebAPI
VisitGLPI vs Web Help Desk
Web Help Desk
7.2#23 in it sla management softwareiOSWebLinuxmacOS
VisitWhat both publish
| Fact | GLPI | Web Help Desk |
|---|---|---|
| Asset management | GLPI manages hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. | Subscriptions include automated asset discovery, hardware-to-ticket linking, asset lifecycle tracking, and software license management. |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | It integrates with SolarWinds Network Performance Monitor, Network Configuration Manager, and Server & Application Monitor to surface alerts and create tickets automatically. |
| Knowledge base | A knowledge-base module centralizes internal procedures and public FAQs for user self-service. | Web Help Desk includes a searchable knowledge base for publishing FAQs and support articles for end users. |
| Purpose | GLPI is an IT management platform with helpdesk, asset inventory, and service management features. | Web Help Desk is a web-based automated ticketing solution for managing IT support requests from internal and external clients. |
GLPI plans
- Public Cloud€19 a month
- Private Cloud€21 a month
- Custom—
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- Self-hosted Standard€300 a month
Web Help Desk plans
- 1–5 technicians$533 a year
- 6–10 technicians$524 a year
- 11–20 technicians$517 a year
- 21–30 technicians$507 a year
- 31–40 technicians$492 a year
- 41–50 technicians$473 a year
Pick GLPI if…
GLPI suits organizations that need ticket handling, IT asset records, and service workflows. Cloud and on-premise options address different deployment needs, including teams with specific security or customization requirements and IT staff.
Pick Web Help Desk if…
It suits IT support teams that need ticket handling alongside asset tracking, end-user knowledge articles, and configurable SLAs. Organizations must be prepared to host it in their own infrastructure and choose a paid annual technician tier.