GainTrace
7.5#1 in customer health score softwareFrom $82 a monthFree planWebAPISelf-hosted
VisitGainTrace vs Vitally
What both publish
| Fact | GainTrace | Vitally |
|---|---|---|
| Founded | 2025 | 2017 |
| Integrations | Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake. | Vitally says it offers 30+ integrations, including Salesforce, HubSpot, Intercom, Slack, Stripe, and Snowflake. |
| Product | GainTrace is customer success software that combines stack signals into customer health scores to surface churn risk in time to act. | Vitally describes itself as an AI-powered Customer Success workspace that combines customer data, teams, and customers in one platform. |
GainTrace plans
- FreeFree
- GainTrace$82 a month
- Enterprise$1,500 a month
Vitally plans
- High-TouchPriced on request
- Hybrid-TouchPriced on request
- Tech-TouchPriced on request
Pick GainTrace if…
It suits B2B SaaS customer success teams that want account health scoring, risk alerts and workflows. The free plan may fit teams tracking up to 25 companies; larger company bands have different paid-plan limits.
Pick Vitally if…
Vitally is aimed at Customer Success teams using one-to-many, PLG, hybrid, or one-to-one engagement models. It suits teams needing health scoring, playbooks, renewal tracking, and customer collaboration.