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Front vs ZapMail

Front logo

Front

8.6#3 in email clientsFrom $25 a month
AndroidiOSWebAPI
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What both publish

FactFrontZapMail
AnalyticsFront reports on response time, resolution speed, workload, CSAT and team performance.The product includes team dashboards, custom reports, CSV exports, and webhook and API access for a data warehouse.
EncryptionFront states that data at rest uses AES-256 encryption and data in transit uses TLS encryption.The homepage states that email is protected by TLS in transit and AES-256 at rest, with customer-managed keys on Business.
Founded20132023
IntegrationsFront says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections.The features page describes external actions in automation rules and webhook and API access for analytics data, without naming specific third-party integrations.

Front plans

  • Starter$25 a month
  • Professional$65 a month
  • Enterprise$105 a month

ZapMail plans

No prices published.

Pick Front if…

Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.

Pick ZapMail if…

ZapMail suits teams managing shared support or sales addresses that need collaborative inboxes and automated assignment. It is designed for organizations wanting AI-assisted email workflows and team analytics.

Charts they share