
Front
8.6#3 in email clientsFrom $25 a monthAndroidiOSWebAPI
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| Fact | Front | ZapMail |
|---|---|---|
| Analytics | Front reports on response time, resolution speed, workload, CSAT and team performance. | The product includes team dashboards, custom reports, CSV exports, and webhook and API access for a data warehouse. |
| Encryption | Front states that data at rest uses AES-256 encryption and data in transit uses TLS encryption. | The homepage states that email is protected by TLS in transit and AES-256 at rest, with customer-managed keys on Business. |
| Founded | 2013 | 2023 |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | The features page describes external actions in automation rules and webhook and API access for analytics data, without naming specific third-party integrations. |
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Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.
ZapMail suits teams managing shared support or sales addresses that need collaborative inboxes and automated assignment. It is designed for organizations wanting AI-assisted email workflows and team analytics.