Front
8.6#3 in email clientsFrom $25 a monthAndroidiOSWebAPI
VisitFront vs osTicket
What both publish
| Fact | Front | osTicket |
|---|---|---|
| API access | Yes | Yes |
| Cloud hosting | Front states that its service is hosted on Amazon Web Services cloud infrastructure. | SupportSystem advertises managed hosting with 99.9% guaranteed uptime and a 30-day trial without a credit card or commitment. |
| Customer portal | Yes | The customer portal archives support requests and responses online and provides a knowledge base for self-service. |
| Free plan | No | Yes |
| Help center | Yes | Yes |
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
osTicket plans
- Open Source Free DownloadFree
- Cloud-hosted$12 a month
- 4-hour Training and Onboarding Session via Zoom$999, paid once
- osTicket Premium Business Support$12,500 a year
- osTicket Enterprise On-Call Support$25,000 a year
- Virtual AppliancePriced on request
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.
Pick osTicket if…
It suits teams seeking an open-source ticketing system they can self-host or use through cloud hosting, with automated routing and configurable ticket forms.