Freshservice
7.9#1 in hr case management softwareFrom $19 a monthAndroidiOSWebAPI
VisitFreshservice vs SymphonyAI IT Service Management
SymphonyAI IT Service Management
7.4#8 in enterprise service management softwareFrom $89 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Freshservice | SymphonyAI IT Service Management |
|---|---|---|
| Company size | LinkedIn lists Freshworks in the 1,001–5,000 employee range. | LinkedIn lists SymphonyAI as privately held with 1,001–5,000 employees and headquarters in Palo Alto, California. |
| Documentation | The support knowledge base includes solution articles for configuring modules such as Knowledge Base, and the developer site provides an A-to-Z app-development guide. | The public documentation portal provides end-user, analyst, administrator and IT-professional guides, installation guides, release notes and technical articles without customer login. |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Integration Hub advertises 1,000-plus apps, 1,500-plus runbooks and more than 40 integrations/connectors out of the box. |
| Omnichannel support | Employees can request help through email, portals, Slack and Microsoft Teams while agents use a unified conversation view. | The platform accepts requests through web, mobile, email, SMS, virtual agents, Slack, Teams and WhatsApp with unified tracking. |
| Rating on Apple App Store | 4.5 out of 5 from 2.4K ratings | 5.0 out of 5 from 1 rating |
| Rating on Capterra | 4.5 out of 5 from 805 reviews | 4.4 out of 5 from 27 reviews |
| Rating on G2 | 4.6 out of 5 from 1,320 reviews | 4.6 out of 5 from 68 reviews |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 1,219 ratings | 4.5 out of 5 from 1048 ratings |
| Rating on Software Advice | 4.5 out of 5 from 805 reviews | 4.4 out of 5 from 27 reviews |
Freshservice plans
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
SymphonyAI IT Service Management plans
- Basic$89 a month
- SymphonyAI IT Service Management (Apex Aspen)Priced on request
Pick Freshservice if…
Freshservice suits IT teams managing employee support, assets, and IT operations. It also describes service management for enterprise departments such as HR and Legal.
Pick SymphonyAI IT Service Management if…
It suits growth enterprises and managed service providers needing service management across business units, geographies or customers. It may also fit global workforces that need translation support.