FreeITSM
7.7#10 in it change management softwareFree planFree planWebAPIExtensionLinux
VisitFreeITSM vs Jira
What both publish
| Fact | FreeITSM | Jira |
|---|---|---|
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| Security | The System module lists OpenID Connect SSO, AES-256-GCM encryption key management, TOTP multi-factor authentication, account lockout, IP-based brute-force protection, and trusted device management. | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. |
| Security controls | System security features include OIDC SSO, TOTP MFA, password expiry, account lockout, IP brute-force bans, trusted devices and encrypted settings. | Enterprise includes advanced encryption, Shadow IT controls, identity providers, SCIM, and enforced SSO. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. |
FreeITSM plans
- FreeITSMFree
- FreeITSM FreeFree
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Pick FreeITSM if…
FreeITSM is aimed at IT professionals running a service desk. It may suit teams using Microsoft 365 or Google Workspace mailboxes and seeking asset, change, or risk-management modules.
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling