FreeITSM
7.7#10 in it change management softwareFree planFree planWebAPIExtensionLinux
VisitFreeITSM vs GLPI
What both publish
| Fact | FreeITSM | GLPI |
|---|---|---|
| API | An external API endpoint allows automated agents to submit software inventory data. | GLPI provides a legacy REST API, a newer high-level API with OAuth2 grants, Swagger documentation and a GraphQL wrapper. |
| Asset management | Assets tracks custody, locations, warranties and QR labels and can synchronize VMware vCenter, Proxmox, VMware Cloud Director and Intune data. | GLPI manages hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. |
| Knowledge base | Knowledge supports rich-text articles, folders, audience visibility, review workflows, semantic search and AI chat. | A knowledge-base module centralizes internal procedures and public FAQs for user self-service. |
| Licence | The project is released under the MIT License. | GLPI is distributed under GPL-3.0-or-later and remains free and open source. |
| Security controls | System security features include OIDC SSO, TOTP MFA, password expiry, account lockout, IP brute-force bans, trusted devices and encrypted settings. | Cloud infrastructure uses OVH anti-DDoS firewalls, HTTPS-only access, VPN-authenticated maintenance, daily backups and 30-day retention. |
FreeITSM plans
- FreeITSMFree
- FreeITSM FreeFree
GLPI plans
- Public Cloud€19 a month
- Private Cloud€21 a month
- Custom—
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- Self-hosted Standard€300 a month
Pick FreeITSM if…
FreeITSM is aimed at IT professionals running a service desk. It may suit teams using Microsoft 365 or Google Workspace mailboxes and seeking asset, change, or risk-management modules.
Pick GLPI if…
GLPI suits organizations that need ticket handling, IT asset records, and service workflows. Cloud and on-premise options address different deployment needs, including teams with specific security or customization requirements and IT staff.