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eDesk vs Intercom

eDesk logo

eDesk

6.3#74 in help desk softwareFrom $39 a month
API
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Intercom

8.5#9 in chatbot buildersFrom $19 a month
AndroidiOSWeb
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What both publish

FacteDeskIntercom
Free planNoNo
HeadquartersNew York, United StatesSan Francisco, California, United States
Paid from3929

eDesk plans

  • Essential$39 a month
  • Growth$89 a month
  • Professional$119 a month
  • Enterprise—

Intercom plans

  • Essential$19 a month
  • Advanced$85 a month
  • Expert$132 a month
  • Fin AI Agent$0.99, paid once
  • Fin AI Agent with existing helpdesk$0.99, paid once
  • Fin Voice$1.99, paid once

Pick eDesk if…

You want what its maker publishes above — check its page for the details.

Pick Intercom if…

Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.

Charts they share