Custify
6.4#2 in customer success platforms for saasWebAPI
VisitCustify vs SmartKarrot
SmartKarrot
6.3#3 in customer success platforms for saasFrom $15,000 a yearWebAPI
VisitWhat both publish
| Fact | Custify | SmartKarrot |
|---|---|---|
| Automation | Custify offers automated playbooks and custom tasks triggered by customer actions. | SmartKarrot says it can automate actions, alerts, playbooks, tasks, campaigns, and NPS activities. |
| Headquarters | Bucharest, Romania | Dallas, USA |
| Integrations | Custify can import CRM, billing, support, and marketing data, and offers a native API, a JavaScript snippet, and a Segment connection. | The pricing page says the plans support third-party integrations and lists CRM, email and calendar, financial system, and customer ticketing system integration categories. |
| Product | Custify is customer success software for centralizing customer data, automating workflows, reducing churn, and driving expansion. | SmartKarrot describes itself as an intelligent customer success platform delivered as software as a service for B2B organizations. |
| Purpose | Custify is customer success software for centralizing customer data, automating workflows, reducing churn, improving onboarding, and driving expansion. | The platform is for customer success and key account management teams seeking to manage onboarding, adoption, retention, and revenue growth. |
| Security | Custify states that it maintains active GDPR compliance and ISO 27001 certification. | The privacy policy says SmartKarrot uses administrative, technical, personnel, and physical safeguards and TLS encryption when transmitting sensitive information. |
| Support | Custify lists in-app and email support and describes guided onboarding and implementation assistance. | The pricing comparison lists email-based support for Basic, dedicated customer success managers for Growth and Pro, and premium support for Enterprise. |
Custify plans
- CustifyPriced on request
SmartKarrot plans
- Basic$15,000 a year
- EnterprisePriced on request
- GrowthPriced on request
- ProPriced on request
Pick Custify if…
Custify suits customer success managers at B2B SaaS businesses who want customer data, health tracking, and workflow automation in one platform. It may also fit teams seeking guided onboarding and integrations with CRM, billing, support, or marketing tools.
Pick SmartKarrot if…
It is aimed at B2B customer success and key account management teams responsible for onboarding, product adoption, retention and growth. It may suit organizations that want customer health monitoring, standardized playbooks and automated follow-up activity.