Convin
7.6#1 in call center speech analytics softwareFree planFree planAndroidiOSWebAPI
VisitConvin vs Medallia
What both publish
| Fact | Convin | Medallia |
|---|---|---|
| Founded | 2021 | 2001 |
| Headquarters | Bengaluru, Karnataka, India | McLean, Virginia, USA and Pleasanton, California, USA |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | Medallia says it offers hundreds of out-of-the-box integrations, including Workday, Salesforce, ServiceNow, and Adobe. |
Convin plans
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
Medallia plans
- Medallia Experience CloudPriced on request
Pick Convin if…
Convin may suit contact center teams that need conversation recording, transcription, and quality scoring across multiple channels. Its deployment options and multilingual analysis may be relevant to organizations with varied infrastructure or language needs.
Pick Medallia if…
You want what its maker publishes above — check its page for the details.