Console vs SolarWinds Service Desk
| Console | SolarWinds Service Desk | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | Yes |
| Paid from | $39/mo | |
| Platforms | Web | Android, api, iOS, Web |
| AI ticket triage | Yes | |
| AI knowledge answers | Yes | |
| Employee service portal | No | |
| Workflow approvals | Yes | |
| SLA management | Yes | Yes |
| IT asset management | Yes | Yes |
| Request channels | Slack, Microsoft Teams, Google Chat, email | |
| Free plan | No | |
| Approval workflows | Yes | |
| Knowledge base | Yes | |
| Employee portal | Yes | |
| Asset management | Yes | |
| Single sign-on | Yes | |
| Mobile apps | Yes | |
| Paid from | 39 /mo |
Listed together in Best AI IT Service Desk Software