ClientSuccess
5.7#7 in customer success platforms for saasWeb
VisitClientSuccess vs SmartKarrot
SmartKarrot
6.3#3 in customer success platforms for saasFrom $15,000 a yearWebAPI
VisitWhat both publish
| Fact | ClientSuccess | SmartKarrot |
|---|---|---|
| Integrations | Listed integrations include Salesforce, HubSpot, Zoho, Pipedrive, Slack, Microsoft Teams, Gmail, Outlook, Zendesk, Jira, Pendo, Mixpanel, Zapier, and Stripe. | The pricing page says the plans support third-party integrations and lists CRM, email and calendar, financial system, and customer ticketing system integration categories. |
| Purpose | ClientSuccess is a customer success platform designed to help businesses manage customer relationships, reduce churn, and grow customer revenue. | The platform is for customer success and key account management teams seeking to manage onboarding, adoption, retention, and revenue growth. |
| Security | ClientSuccess states it is SOC 2 Type II certified and makes audit reports available to customers and prospects under NDA. | The privacy policy says SmartKarrot uses administrative, technical, personnel, and physical safeguards and TLS encryption when transmitting sensitive information. |
| Support | The Enterprise package is described as including enterprise-level support; the Startup package includes an assigned CSM for onboarding only. | The pricing comparison lists email-based support for Basic, dedicated customer success managers for Growth and Pro, and premium support for Enterprise. |
ClientSuccess plans
- Enterprise PackagePriced on request
- Growth PackagePriced on request
- Startup PackagePriced on request
SmartKarrot plans
- Basic$15,000 a year
- EnterprisePriced on request
- GrowthPriced on request
- ProPriced on request
Pick ClientSuccess if…
ClientSuccess targets organizations managing customer relationships, from smaller startups to SMBs, mid-market teams and large enterprises. It suits teams that need customer health, onboarding and lifecycle management tools.
Pick SmartKarrot if…
It is aimed at B2B customer success and key account management teams responsible for onboarding, product adoption, retention and growth. It may suit organizations that want customer health monitoring, standardized playbooks and automated follow-up activity.