ClientSuccess
5.7#12 in proactive customer retention softwareWeb
VisitClientSuccess vs GainTrace
What both publish
| Fact | ClientSuccess | GainTrace |
|---|---|---|
| Integrations | Listed integrations include Salesforce, HubSpot, Zoho, Pipedrive, Slack, Microsoft Teams, Gmail, Outlook, Zendesk, Jira, Pendo, Mixpanel, Zapier, and Stripe. | Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake. |
| Support | The Enterprise package is described as including enterprise-level support; the Startup package includes an assigned CSM for onboarding only. | The company says support is handled by the founders and that support email is answered within one business day. |
ClientSuccess plans
- Enterprise PackagePriced on request
- Growth PackagePriced on request
- Startup PackagePriced on request
GainTrace plans
- FreeFree
- GainTrace$82 a month
- Enterprise$1,500 a month
Pick ClientSuccess if…
ClientSuccess targets organizations managing customer relationships, from smaller startups to SMBs, mid-market teams and large enterprises. It suits teams that need customer health, onboarding and lifecycle management tools.
Pick GainTrace if…
It suits B2B SaaS customer success teams that want account health scoring, risk alerts and workflows. The free plan may fit teams tracking up to 25 companies; larger company bands have different paid-plan limits.