Cerb
8.3#9 in help desk softwareFrom $40 a monthFree planWebAPILinuxSelf-hosted
VisitCerb vs Front
What both publish
| Fact | Cerb | Front |
|---|---|---|
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Documentation | The documentation covers getting started, administration, development, plugins, security, configuration, upgrades, backups and detailed API references. | The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes. |
| Founded | 2001 | 2013 |
| Free plan | Yes | No |
| Help center | Yes | Yes |
| Integrations | Connected services support OAuth, API keys, bearer tokens, HTTP Basic, AWS credentials, OpenID Connect, SAML, webhooks, portals and plugins. | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. |
| Paid from | 40 | 25 |
| Rating on G2 | 3.8 out of 5 from 2 reviews | 4.6 out of 5 from 2,518 reviews |
| Shared inbox | Yes | Yes |
Cerb plans
- Community—
- Cerb Cloud Slots$40 a month
- Community self-hostedFree
- Cerb Cloud$40 a month
- Licensed self-hosted$40 a month
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
Pick Cerb if…
You want what its maker publishes above — check its page for the details.
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.