Capacity
7.0#7 in ai customer service agentsAndroidiOSWebAPI
VisitCapacity vs Yellow.ai
What both publish
| Fact | Capacity | Yellow.ai |
|---|---|---|
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders. |
| Free plan | No | Yes |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | San Mateo, California, United States |
| Human handoff | Yes | Yes |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| Rating on G2 | 4.7 out of 5 from 119 reviews | Yellow.ai is rated 4.4 out of 5 from 107 reviews. |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 39 reviews | Gartner Peer Insights lists an overall 4.4 out of 5 from 105 reviews across Yellow.ai markets. |
| Rating on GetApp | 4.5 out of 5 from 14 reviews | Yellow.ai is rated 4.5 out of 5 from 37 reviews, with 84% classified as positive. |
Capacity plans
- CorePriced on request
- EnterprisePriced on request
- ProPriced on request
Yellow.ai plans
- FreeFree
- EnterprisePriced on request
- Enterprise—
- FreemiumFree
- PremiumPriced on request
Pick Capacity if…
You want what its maker publishes above — check its page for the details.
Pick Yellow.ai if…
Yellow.ai suits customer-service teams that want to build AI bots using a visual flow builder and knowledge-base answers. It can also fit teams that need human handoff or multichannel deployment, with the listed Enterprise tier providing expanded agent and chat capacity.