Capacity
7.0#7 in ai customer service agentsAndroidiOSWebAPI
VisitCapacity vs Decagon
What both publish
| Fact | Capacity | Decagon |
|---|---|---|
| Access controls | The security page describes role-based permissions, audit logs and single sign-on options including Okta and Azure AD. | Decagon lists role-based access control, single sign-on with Okta and Microsoft Entra, and short-lived, scoped JWT API tokens. |
| Channels | Its AI agents support chat, SMS, voice, and email. | The platform unifies customer experiences across chat, voice, and email. |
| Company | Capacity says it was founded in 2017 by David Karandish and Chris Sims and is headquartered in St. Louis. | Decagon’s about page names Jesse Zhang and Ashwin Sreenivas as co-founders and describes its focus as concierge customer experiences. |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | Decagon’s privacy policy lists a San Francisco, California mailing address. |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | Decagon lists connectors for Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. |
| Pricing model | Pricing combines an annual platform subscription with volume-based AI usage and selected integrations or add-ons; prices are provided through a custom package rather than listed dollar amounts. | A Decagon pricing article describes per-conversation and per-resolution pricing options; it does not give prices. |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | Decagon is a conversational AI platform for building, optimizing, and scaling customer service agents. |
| Security | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. | The security page states that data is encrypted with AES-256 at rest and TLS 1.2+ in transit, and that Decagon enforces zero data retention with AI providers including OpenAI and Anthropic. |
Capacity plans
- CorePriced on request
- EnterprisePriced on request
- ProPriced on request
Decagon plans
No prices published.
Pick Capacity if…
You want what its maker publishes above — check its page for the details.
Pick Decagon if…
You want what its maker publishes above — check its page for the details.