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Agentforce Contact Center vs TCN Operator

What both publish

FactAgentforce Contact CenterTCN Operator
ComplianceSalesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations.TCN lists PCI, SOC2, HIPAA and ISO 27001 among its global compliance standards.
Founded19991999
Free planNoNo
HeadquartersSan Francisco, California, United StatesSt. George, Utah, United States

Agentforce Contact Center plans

  • Agentforce Contact Center$125 a month
  • Agentforce Contact Center Plus$250 a month
  • Agentforce Contact Center Voice$75 a month
  • Workforce Management$50 a month

TCN Operator plans

  • Pay-per-use customizable pricingPriced on request

Pick Agentforce Contact Center if…

It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.

Pick TCN Operator if…

You want what its maker publishes above — check its page for the details.

Charts they share