Zultys MX
Zultys MX is an IP phone system and unified communications platform with built-in SIP trunk support.
What Zultys MX is
Zultys MX is an IP phone system and unified communications platform with built-in SIP trunk support. Its listed capabilities include voice, voicemail, fax, presence, instant messaging, chat, conferencing, call recording, and contact center support. Organizations can deploy MX on-premise, in virtualized or hosted environments, or in a hybrid configuration. Capacity varies by model: MX-SE II supports up to 50 users; MX-E models support up to 300, 1,000, or 2,000; and MX Virtual can support 40,000 users or more. Browser-based Web Admin handles most administrative and essential configuration tasks available in MX Admin. Release 19 lists live captions, transcription, sentiment analysis, post-call transcripts, semantic search, and a speech-enabled AI Auto Attendant. Enabling AI requires Zultys AI Services or BYO AI API keys, depending on deployment and configuration. Integrations include Outlook, Microsoft Teams, Salesforce, ClassLink, and PolyAI, with availability varying by feature and package. Pricing is on request.
Good
- Offers on-premise, virtualized, hosted, and hybrid deployment
- Includes voice, messaging, conferencing, and call recording
- Capacity ranges from 50 to 40,000 or more users
- Web Admin is browser-based
- Lists integrations including Outlook and Salesforce
Watch out
- Pricing is available on request
- AI features require Zultys AI Services or BYO AI API keys
- Integration availability varies by feature and package
- Some features are paid add-ons
Who it suits
Zultys MX is described for small and medium businesses, branch offices, and enterprises. It may suit organizations looking for configurable deployment and calling or unified communications capabilities.
Verdict
Zultys MX combines phone-system and collaboration capabilities with multiple deployment choices and model-dependent capacity. Confirm the required package, AI dependencies, and pricing for the intended configuration.
Plans and prices
From Zultys MX's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Zultys MX | Priced on request | MX-SE II: up to 50 users · MX-E: up to 300, 1,000, or 2,000 users by model · MX Virtual: up to 40,000+ users · Contact Zultys for pricing; no price is listed on the page. |
The facts
Each one read from Zultys MX's own pages, with the date it was checked.
What it does
- AI features
- Release 19 lists live captions, live transcription, sentiment analysis, post-call transcripts, semantic search, and a speech-enabled AI Auto Attendant; enabling AI capabilities requires Zultys AI Services or BYO AI API keys, depending on deployment and configuration.checked 3 Oct 2026
- Bundle limits
- The user bundles page marks some features as paid add-ons and notes possible usage-based charges for transcription and possible charges for SMS/MMS depending on deployment and SMPP support.checked 3 Oct 2026
- Capacity
- MX-SE II supports up to 50 users, MX-E models support up to 300, 1,000, or 2,000 users, and MX Virtual can support 40,000 users or more.checked 3 Oct 2026
- Cloud reliability
- Zultys states its Cloud Services target goal is 99.999 reliability and describes multiple redundant data centers monitored around the clock.checked 3 Oct 2026
- Communications
- The listed capabilities include voice, voicemail, fax, presence, instant messaging, chat, conferencing, call recording, and contact center support.checked 3 Oct 2026
- Deployment
- MX systems can be deployed on-premise, virtualized, hosted, or in a hybrid configuration.checked 3 Oct 2026
- Integrations
- Zultys lists integrations including Outlook, Microsoft Teams, Salesforce, ClassLink, and PolyAI; availability varies by feature and package.checked 3 Oct 2026
- Security and HIPAA
- Zultys documents configuration requirements for deploying MX in a HIPAA-compliant environment, including TLS and SRTP, and states that the customer is responsible for local safeguards and encryption at rest or physical security.checked 3 Oct 2026
- Support
- Zultys Cloud Services customers are supported by a local certified agent or partner reseller for system design, training, user additions, billing questions, and ongoing support and maintenance.checked 3 Oct 2026
- Web administration
- Web Admin is browser-based and supports most administrative and essential configuration tasks available in MX Admin.checked 3 Oct 2026
- What it does
- Zultys MX is an IP phone system and unified communications platform with built-in SIP trunk support.checked 3 Oct 2026
- Who it is for
- Zultys describes MX as serving small and medium businesses, branch offices, and enterprises, with hosted packages for standard users, unified communications, and contact center organizations.checked 3 Oct 2026
The company
- Founded
- 2006checked 28 Sep 2026
- Headquarters
- Sunnyvale, California, USAchecked 28 Sep 2026
Alternatives to Zultys MX
- 1
Microsoft Teams
Free planAndroidiOSWebLinux8.2Free plan - 2
Nextiva
AndroidiOSWebAPI8.0From $15 a month - 3
Webex App
Free planAndroidiOSWebmacOS7.8Free plan - 4
Hubgets
Free planAndroidiOSWebAPI7.7From $2.50 a month - 5
3CX
Free planAndroidiOSWebWindows7.5From $300 a year - 6
Zoom Workplace
AndroidiOSWebExtension7.5