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Zenduty

Zenduty is a cloud service for on-call teams, combining alerts, schedule management, and escalation policies with incident response and post-incident work.

Place
#12 of 25
Score
6.9
Zenduty's website

What Zenduty is

Zenduty is a cloud service for on-call teams, combining alerts, schedule management, and escalation policies with incident response and post-incident work. Teams can set customized rotations for 24×7 operational coverage, route alerts, and suppress noisy notifications. It also supports stakeholder management. ZenAI can simplify scheduling, find insights in payloads, summarize incidents, and generate postmortems. Zenduty lists more than 150 built-in integrations across monitoring, communications, CI/CD, security, and source control. Teams can manage incidents from Slack and receive critical incident alerts through Microsoft Teams. Its iOS and Android apps send incident alerts to phones and smartwatches and let users acknowledge incidents from push notifications. Starter costs $6 per user per month, billed yearly, and Growth costs $16 per user per month, billed yearly. Starter allows up to five users and one team; Growth allows up to 50 users and five teams. Both list up to five integrations per team. A 14-day trial is available, but there is no free plan.

Good

  • Customized rotations support 24×7 operational coverage.
  • More than 150 built-in integrations are listed.
  • Mobile apps support incident alerts and acknowledgments.
  • ZenAI can summarize incidents and generate postmortems.

Watch out

  • No free plan is available.
  • Starter is limited to five users and one team.
  • Starter call and SMS allowances vary by region.

Who it suits

Zenduty suits on-call teams that need scheduled rotations, alert routing, and incident response across mobile and collaboration tools. Starter and Growth have user, team, and integration limits, while Enterprise lists unlimited users, teams, and integrations.

Verdict

Zenduty brings on-call scheduling, alert handling, and incident workflows into one cloud service. Its plan limits and paid entry point are important to consider when choosing a tier.

Plans and prices

From Zenduty's own pricing page, checked 4 Oct 2026.

All about pricing
PlanPriceWhat it gives you
Starter$6 a monthUp to 5 users · 1 team · Up to 5 integrations per team · Community support · 100 calls/SMS per user/month in USA, Canada, and India; 25/user/month elsewhere · Per user, per month; pricing page shows “BILL YEARLY”
Growth$16 a monthUp to 50 users · Up to 5 teams · Up to 5 integrations per team · Business-hours (9x5) support · Unlimited calls/SMS · Per user, per month; pricing page shows “BILL YEARLY”
EnterprisePriced on requestUnlimited users · Unlimited teams · Unlimited integrations per team · 24×7 priority support and escalation · Unlimited calls/SMS · Dedicated customer success manager · Status pages included · Talk to us

The facts

Each one read from Zenduty's own pages, with the date it was checked.

What it does

AI features
Zenduty says ZenAI can simplify scheduling, extract insights from payloads, summarize incidents, and generate postmortems.checked 4 Oct 2026
Alert handling
The product can suppress noisy alerts so teams can focus on alerts that matter.checked 4 Oct 2026
Collaboration
Zenduty says teams can manage incidents from Slack and receive critical incident alerts through Microsoft Teams.checked 4 Oct 2026
Data hosting
Zenduty's GDPR page says it stores data in AWS US-east and US-west zones and stores passwords using PBKDF2 with a SHA256 hash.checked 4 Oct 2026
Incident response
The product supports incident response, post-incident management, stakeholder management, and custom alert routing.checked 4 Oct 2026
Integrations
Zenduty lists more than 150 built-in integrations across categories including monitoring, communications, CI/CD, security, and source control.checked 4 Oct 2026
Notable limits
The pricing page lists call and SMS allowances of 100 per user per month in the USA, Canada, and India and 25 per user per month elsewhere on Starter; Growth and Enterprise list unlimited allowances.checked 4 Oct 2026
On-call
Zenduty offers customized on-call rotations for 24×7 operational coverage.checked 4 Oct 2026
Product
Zenduty is a cloud-based service for on-call teams that provides alerts, on-call schedule management, and escalations.checked 4 Oct 2026
Security
Zenduty says it stores encrypted application keys and tokens, and that sensitive information submitted to its site is encrypted using SSL technology.checked 4 Oct 2026
Support
Pricing lists community support for Starter, business-hours (9x5) support for Growth, and 24×7 priority support and escalation for Enterprise.checked 4 Oct 2026

Where it runs

Mobile apps
Zenduty says its iOS and Android apps deliver incident alerts to phones and smartwatches and let users acknowledge incidents from push notifications.checked 4 Oct 2026

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