Your Dispatch Partner
Your Dispatch Partner is configurable dispatch and job management software for service businesses.
What Your Dispatch Partner is
Your Dispatch Partner is configurable dispatch and job management software for service businesses. It links bookings, staff, customers, quotes, invoices, job evidence and follow-ups. A live dispatch board brings active and scheduled jobs, team availability, job lists and quick actions into view, while field staff can work from a mobile-friendly space on Android, iOS or the web. Users can create branded quotes and invoices and move accepted quotes into operations. Payment tools track unpaid and part-paid work, chases, complaints, disputed values and resolution notes. Reports cover revenue, unpaid work, disputes, team performance and lead sources; call activity reporting depends on the connected phone provider. The platform also supports training, qualification records, renewal reminders, operational checks and controlled documents. The Complete Platform costs £349 per month plus VAT where applicable, on a monthly rolling basis, or £3,769 per year. It includes five operations/admin users and ten field/mobile users; additional users and some setup work cost extra.
Good
- Live board shows work and team availability.
- Branded quotes and invoices feed into operations.
- Tracks payment chases and disputed work.
- Includes training and qualification records.
- Available on Android, iOS and web.
Watch out
- No free plan or free trial.
- Third-party messaging and payment fees are separate.
- Standard subscription limits included user counts.
Who it suits
It suits service businesses such as locksmiths, plumbers, drainage, glazier, property maintenance and electrical teams that coordinate appointments and field staff. Businesses with larger or more complex setups should discuss scope and pricing with the provider.
Verdict
Your Dispatch Partner combines dispatch, customer and billing workflows with training and reporting. Its monthly subscription includes defined user limits, while integrations, extra users and migration beyond three months may involve separately scoped costs.
Plans and prices
From Your Dispatch Partner's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials setup & onboarding | £295, paid once | For simpler setups · standard configuration · core workflow setup · basic user setup · light onboarding & training · One-off setup fee. |
| Your Dispatch Partner — Complete Platform | £349 a month | 5 operations/admin users included · 10 field/mobile users included · unlimited jobs & bookings · extra operations user £20/month · extra field/mobile user £8/month · £349 per month + VAT where applicable; monthly rolling. Annual payment: £3,769 / year, save 10%. |
| Enhanced setup & onboarding | £595, paid once | For growing businesses · tailored workflows · additional roles and permissions · expanded onboarding support · additional training · One-off setup fee. |
| Advanced setup & onboarding | £895, paid once | For more complex operations · advanced configuration · multiple workflows · deeper onboarding and rollout support · priority implementation planning · One-off setup fee. |
The facts
Each one read from Your Dispatch Partner's own pages, with the date it was checked.
What it does
- Backups and recovery
- YDP says it maintains a disaster-recovery approach covering backup, restoration, service recovery and incident handling, while exact backup frequency and retention depend on the live configuration.checked 7 Oct 2026
- Integrations
- Available and technically appropriate integrations can be scoped with the customer; bespoke integrations and custom development are quoted separately.checked 7 Oct 2026
- Intended users
- The maker identifies locksmiths, plumbers, drainage, glaziers, property maintenance and electrical service businesses, and says appointment-led teams may also be configurable for the platform.checked 7 Oct 2026
- Limits and extra work
- The standard subscription includes up to five operations/admin users and ten field/mobile users; larger or complex setups are priced with the customer, and data migration beyond three months is scoped separately.checked 7 Oct 2026
- Mobile field access
- Technicians and service staff can use a focused, mobile-friendly workspace for assigned work.checked 7 Oct 2026
- Payments and disputes
- The platform tracks unpaid and part-paid work, chase attempts, complaints, disputed values and resolution notes.checked 7 Oct 2026
- Product
- Your Dispatch Partner is configurable dispatch and job management software for service businesses, connecting bookings, staff, customers, quotes, invoices, evidence and follow-ups.checked 7 Oct 2026
- Quotes and invoices
- Users can create branded quotes and invoices, with accepted quotes movable into the live operational workflow.checked 7 Oct 2026
- Reporting and communications
- Management reports cover measures such as revenue, unpaid work, disputes, team performance and lead-source performance; call activity depends on the connected phone provider.checked 7 Oct 2026
- Scheduling and dispatch
- Its live dispatch board shows active and scheduled work, team availability, job lists and quick actions.checked 7 Oct 2026
- Security and GDPR
- YDP describes role-separated access and GDPR-conscious practices; it says it is not currently ISO 27001 certified.checked 7 Oct 2026
- Support and onboarding
- Support covers platform questions, rollout guidance and day-to-day use, with the exact support route and service details confirmed during customer setup.checked 7 Oct 2026
- Third-party fees
- SMS and messaging, WhatsApp/Meta, telephony, payment processing and third-party software charges are billed separately by the relevant provider.checked 7 Oct 2026
- Training and compliance
- YDP supports online learning, scored courses, qualification records, renewal reminders, operational checks and controlled documents.checked 7 Oct 2026
