ServiceTrade
ServiceTrade is field service management software for commercial fire protection and mechanical contractors.
What ServiceTrade is
ServiceTrade is field service management software for commercial fire protection and mechanical contractors. It connects office and field work through scheduling, dispatch, job tracking, project management, and billing workflows. Its technician app gives field staff job and customer details, asset history, service tasks, forms, GPS time tracking, and tools for documenting work. The platform also supports digital inspections and compliance reporting, including turning inspection findings into deficiencies and repairs. Listed industries include mechanical service, fire protection and life safety, commercial HVAC, electrical, refrigeration, and kitchen exhaust cleaning. ServiceTrade supports invoicing and payments, offline mode, route optimization, customer portals, and recurring jobs. Integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, and Acumatica, among other business tools. The product is available on Android, iOS, and web, with API access. It is paid, has no free plan, and pricing is based mainly on technician count and selected suite; prospective customers are directed to request pricing.
Good
- Connects office and field operations.
- Technician app includes asset history and service tasks.
- Supports offline mode and route optimization.
- Converts inspection findings into deficiencies and repairs.
Watch out
- No free plan is available.
- Pricing requires a request.
- Integration setup or third-party fees may apply.
- Telephone support is for paid subscription customers.
Who it suits
ServiceTrade suits commercial contractors in its listed industries that need to coordinate office and field operations. Its technician tools and inspection workflows may also suit teams documenting service work and compliance activity.
Verdict
ServiceTrade brings scheduling, dispatch, technician workflows, inspections, and billing into one field service platform. Check integration requirements and pricing details when assessing fit.
Plans and prices
From ServiceTrade's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Select | Priced on request | Unlimited office users · Android and iOS technician app · Dispatch board and map scheduler · Service and job tracking · Equipment history · Live chat, email, and phone support · QuickBooks integration |
| Premium | Priced on request | Everything in Select · AI features · Business insights · Technician tasking and timecards · Project management · Advanced quoting and invoicing · Customer portal · Custom integrations |
| Enterprise | Priced on request | Everything in Premium · Tech capacity planner · Multi-brand and multi-region operations · Advanced sales workflows · Recurring contract pricing and proposals · Parts and inventory management |
The facts
Each one read from ServiceTrade's own pages, with the date it was checked.
The company
- Company
- ServiceTrade says it was founded in 2012 and is headquartered in Durham, North Carolina.checked 11 Oct 2026
- Founded
- 2012checked 23 Sep 2026
- Headquarters
- Durham, North Carolina, United Stateschecked 23 Sep 2026
What it does
- Customer portal
- Customers can use an online service portal for service information and communicate through online quotes and after-service reports.checked 11 Oct 2026
- Inspections
- The product supports digital inspections, compliance reporting, and converting inspection findings into deficiencies and repairs.checked 11 Oct 2026
- Integration limits
- Integration data flows and sync timing vary, and additional setup, subscription, implementation, or third-party fees may apply.checked 11 Oct 2026
- Integrations
- Listed integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, Acumatica, and other accounting, ERP, compliance, fleet, and business tools.checked 11 Oct 2026
- Invoicing and payments
- Yeschecked 21 Sep 2026
- Offline mode
- Yeschecked 21 Sep 2026
- Operations
- The platform connects office and field operations with scheduling, dispatch, job tracking, project management, and billing workflows.checked 11 Oct 2026
- Pricing basis
- Pricing is based mainly on the number of technicians and the selected suite; the pricing page directs prospective customers to request pricing.checked 11 Oct 2026
- Purpose
- ServiceTrade is field service management software built for commercial fire protection and mechanical contractors.checked 11 Oct 2026
- Recurring jobs
- Yeschecked 21 Sep 2026
- Route optimization
- Yeschecked 21 Sep 2026
- Security
- ServiceTrade reports SOC 2 Type 1 certification, secure single sign-on, role-based permissions, encrypted data transmission, and regular security testing.checked 11 Oct 2026
- Support
- Support options include help documentation, email, in-app chat, and phone; the support page says telephone support is available to paid subscription plan customers.checked 11 Oct 2026
- Target industries
- ServiceTrade lists mechanical service, fire protection and life safety, commercial HVAC, electrical, refrigeration, and kitchen exhaust cleaning as industries it serves.checked 11 Oct 2026
Where it runs
- Mobile platforms
- bothchecked 21 Sep 2026
- Technician app
- The technician app provides job and customer details, asset history, service tasks, forms, GPS time tracking, and tools to document work.checked 11 Oct 2026
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